Experienced Customer Experience Agent – Overnight Shift – arenaflex

Join arenaflex, a leading innovator in the fast-paced world of live auctions and ecommerce, as a Customer Experience Agent on our overnight shift. As a key member of our remote team, you will play a vital role in driving the best possible user experience through process improvement, order management, and problem-solving. If you're a customer-centric individual with a growth mindset, a passion for learning, and a willingness to take on new challenges, we want to hear from you.

About arenaflex

arenaflex is revolutionizing the way people shop, buy, and discover the things they love. As the largest livestream shopping platform in North America and Europe, we're building a community-driven ecommerce experience that combines shopping, entertainment, and social interaction. With hubs in the US, UK, Ireland, Poland, and Germany, our remote team is dedicated to delivering exceptional customer experiences and driving innovation in the fast-paced world of live auctions.

Role

As a Customer Experience Agent on our overnight shift, you will be responsible for ensuring that our customers receive the best possible experience. Your key responsibilities will include:

• Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience
• Resolving all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
• Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
• Working with other departments to troubleshoot, research, and resolve open questions
• Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you. Here's what we're hoping to see in your background:

• Open to working an overnight shift from 10pm to 7:00am PST
• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Understanding of ecommerce and marketplace operations
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers and a customer-first mentality
• Proactive problem-solver and process-improver
• Knowledge of collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Team Environment

As a member of our remote team, you will be part of a collaborative and dynamic environment that values innovation, creativity, and customer-centricity. Our team members are passionate about delivering exceptional experiences and are committed to making arenaflex a great place to work.

Compensation and Benefits

arenaflex offers a competitive salary, benefits, and equity to our full-time employees. For this role, the hourly range is $24.04 to $28.85 per hour, with benefits and equity included. Our benefits package includes:

• Flexible time off policy and holiday pay for working company-wide holidays
• Health insurance options, including medical, dental, and vision
• Work-from-home support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for food and wellness
• Annual allowance towards childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement options, including 401(k) and pension plans
• Monthly allowance to dogfood the app
• Parental leave, including 16 weeks of paid parental leave and one month of gradual return to work

EOE

arenaflex is an Equal Opportunity Employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

Ready to Apply?

If you're a customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our team and be part of a dynamic and innovative environment that values customer-centricity, creativity, and collaboration. Apply To This Job

Why arenaflex?

* Join a leading innovator in the fast-paced world of live auctions and ecommerce

• Be part of a dynamic and collaborative remote team that values customer-centricity and creativity
• Enjoy a competitive salary, benefits, and equity package
• Develop your skills and expertise in a fast-paced and innovative environment
• Make a real impact on customer experiences and drive business growth

Don't miss this opportunity to join arenaflex and be part of a team that is revolutionizing the way people shop, buy, and discover the things they love. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job