Experienced Technical Customer Success Associate/Manager – Healthcare IT Solutions

At arenaflex, we're revolutionizing the healthcare industry with cutting-edge medical AI technology and innovative products that improve patient experience and institutional efficiency. Our team is passionate about delivering exceptional solutions that make a real difference in people's lives. As a Technical Customer Success Associate/Manager, you'll play a vital role in ensuring our healthcare clients successfully integrate and maximize the value of our cloud-based MRI reconstruction software, SwiftMR. If you're a technical expert with a customer-focused approach, we want to hear from you! About arenaflex arenaflex is a medical AI startup founded in October 2018, based in Seoul, Korea. We've made a name for ourselves with our unparalleled deep learning technology in MR image reconstruction, consecutively winning the 2019 and 2020 fastMRI Challenge hosted by Facebook AI Research (FAIR) and NYU Langone Health. Our SwiftMR technology is a standalone software solution that enables up to 50% MRI scan time reduction without compromising image quality. We've successfully commercialized SwiftMR in Korea and the US market, and with the recent acquisition of AI-robotics-based startup, Artiq, we're further solidifying our unique market position of diagnostic efficiency and top-notch talents in AI and robotics. Our Mission At arenaflex, we're committed to delivering exceptional healthcare solutions that improve patient experience and institutional efficiency. We believe in the power of innovation and collaboration, and we're passionate about making a real difference in people's lives. As a Technical Customer Success Associate/Manager, you'll be part of a dynamic team that's shaping the future of healthcare. Key Responsibilities As a Technical Customer Success Associate/Manager, you'll be responsible for:

Technical Implementation (50%)

* Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs * Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability * Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity * Manage SwiftMR's cloud-based operations to ensure secure and reliable performance for healthcare facilities

Customer Support & Troubleshooting (50%)

* Act as the primary technical resource for clients, providing application support and resolving technical issues * Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations * Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support * Conduct regular check-ins to ensure clients are fully leveraging SwiftMR's capabilities and achieving desired results Qualifications To be successful in this role, you'll need: * 5+ years in a technical or application support role within healthcare IT * Proficiency with TCP/IP networking and DICOM networking * Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable * Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues * Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users Preferred Experiences (Nice to Have) * 10+ years in a technical or application support role within healthcare IT * Those with proven competencies may be promoted to an Technical Customer Success Manager job title upon final offer * Experience implementing radiology AI software in hospital settings * Fluent in Korean Work Conditions and Environment * Work type: Full-time * Health Care Plan (Medical, Dental & Vision) * Paid Time Off (Vacation, Sick & Public Holidays) * Training & Development * Work from home, with occasional business travel * Collaborate with team members around the country and the world Hiring Process Our hiring process is designed to ensure we find the best fit for our team. Here's what you can expect: * Screening * Competency-based interview (Hiring manager) * Competency-based interview * Culture-fit Interview * Onboarding Why Join arenaflex? At arenaflex, we offer a dynamic work environment that's passionate about innovation and collaboration. We believe in the power of our people, and we're committed to providing opportunities for growth and development. If you're a technical expert with a customer-focused approach, we want to hear from you! Apply Now If you're ready to join a team that's shaping the future of healthcare, apply now! We can't wait to hear from you. Apply for this job