Experienced Customer Service Representative – In-House NE Miami – arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading importer and distributor of premium ceramic flooring products and accessories, we're committed to building long-lasting relationships with our customers. We're now seeking a talented and energetic Customer Service Representative to join our in-house team in NE Miami.

About arenaflex

arenaflex has been a trusted name in the flooring industry since 1987. Our headquarters in Miami, Florida, serves retail clients across the continental US, and our close-knit team of dedicated professionals is the driving force behind our success. We're proud of our commitment to promoting from within, competitive compensation, and comprehensive benefits that support our people's growth and well-being.

Job Summary

As an arenaflex Customer Service Representative, you'll be the face of our company, providing world-class support to our customers via phone, email, or fax. You'll be responsible for maintaining high levels of customer satisfaction, maximizing sales productivity, and contributing to the overall optimization of our customer service. If you're a people person with excellent communication and organizational skills, we want to hear from you!

Key Responsibilities

- Customer Support: Professionally respond to inbound calls from customers nationally, providing timely and accurate solutions to their queries. - Data Entry: Accurately input customer and prospect information into our CRM database, ensuring seamless data management and analysis. - Order Management: Maintain an order batch, tracking the life of an order from processing to follow-up, if required. - Follow-up and Verification: Follow up on pending payments and process payments, verifying customer information and order details to ensure accuracy. - Collaboration and Teamwork: Work effectively with our team to resolve customer issues, share knowledge, and improve our customer service processes.

Supervisory Responsibilities

This position has no supervisory responsibility, allowing you to focus on delivering exceptional customer experiences and contributing to our team's success.

Competencies

- Fast-Paced Environment: Comfortable working in a dynamic, fast-paced environment with multiple priorities and deadlines. - Positive Attitude: Friendly, positive attitude, and eagerness to assist customers, regardless of their disposition. - Attention to Detail: Strong attention to detail, ensuring accurate data entry and order management. - Collaborative Spirit: Collaborative and team player attitude, working effectively with colleagues to resolve customer issues and improve our processes.

Requirements

- Education: High School Diploma or Equivalent (GED) preferred. - Communication and Organizational Skills: Excellent communication and organizational skills, with proficiency in English and Spanish a plus. - Customer Service Experience: 1 year of previous customer services/call center experience, with a strong focus on customer service, email, and telephone etiquette. - Technical Skills: Computer literate with data entry skills, intermediate to advanced knowledge of Microsoft Office (Word, Excel, and Outlook), and ability to navigate multiple programs and customer care service tools. - Previous Knowledge: Previous knowledge navigating Great Plains (GP) a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Specific Vision Abilities: Close vision and distance vision required. - Work Environment: Office environment with normal office noises. - Physical Activity: Regularly required to sit, use hands and fingers, handle or feel, and talk and hear. May be required to lift and move boxes or packages not exceeding 20 pounds in weight.

Work Environment and Company Culture

At arenaflex, we're committed to providing a rewarding work environment that supports our people's growth and well-being. Our office is a dynamic, collaborative space where you'll have the opportunity to work with a close-knit team of dedicated professionals. We're proud of our commitment to promoting from within, competitive compensation, and comprehensive benefits that support our people's success.

Compensation, Perks, and Benefits

We offer a competitive salary and comprehensive benefits package, including: - Competitive Salary: A salary that reflects your skills and experience. - Comprehensive Benefits: A range of benefits that support your physical and mental well-being, including health insurance, retirement plans, and paid time off. - Professional Development: Opportunities for growth and development, including training and education programs that help you advance your career.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our arenaflex team and start your journey to success. Apply Now Apply to this Job Apply for this job