Director - Customer Analytics & Economics at arenaflex

Join arenaflex, a leading global travel company, as a Director within our Marketing Analytics Organization. This is a fantastic opportunity to drive business outcomes, lead a high-performing team, and make a significant impact in the travel industry. If you're a motivated leader with a passion for analytics, customer insights, and business growth, we want to hear from you.

About arenaflex

arenaflex is a global travel company that powers travel for everyone, everywhere through our global platform. We're driven by the core belief that travel is a force for good, and we help people experience the world in new ways and build lasting connections. Our family of brands includes Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.

Job Summary

As a Director of Customer Analytics & Economics at arenaflex, you will lead our customer analytics team to deliver powerful insights that shape our understanding of our customers, their economics, and how we make investments to improve customer lifetime value. You will own and define the customer analytics roadmap, work closely with business stakeholders and other analytics teams to develop and implement solutions to optimize our investments and improve profitability. You will lead and coach a diverse team of advanced analysts, analytics managers, and business analysts who partner with business owners to deliver insights and decisions that benefit the organization.

Key Responsibilities

* Lead a team of ~8 analysts to deliver against a broad range of projects

• Apply advanced analytical and modeling techniques to understand how different actions and investments influence customer lifetime value
• Define who our high-value customers are, how they shop and engage with our brands, and provide insights to stakeholders on how they can improve the quality of customers acquired
• Measure and provide insights and solutions into how to maximize customer life-time value
• Create a customer performance forum where you readout on customer KPIs and provide insights and recommendations to improve results
• Support business teams in evaluating where to make investments to optimize customer returns

Essential Qualifications

* 10+ years' experience in a similar analytical role; tech/travel industry preferred

• Experience directly managing a team or demonstrated leadership skills in a senior-level role
• Excellent analytical problem-solving skills and strong commercial acumen
• Innovative and strategic thinker with demonstrated ability to work through ambiguity to solutions; prior experiences tackling vague problems, crisply framing the challenges, identifying a path forward
• Demonstrated project and partner management skills, working with multiple teams across several countries
• Skilled in engaging with stakeholders across all levels, including VPs/SVPs, and communicating complex concepts concisely and clearly
• Brings extensive experience and strategic thought leadership to contribute insights and decisions beneficial to the organization

Preferred Qualifications

* Advanced degree in a quantitative field (e.g., economics, statistics, mathematics, computer science)

• Experience working with large datasets and advanced analytics tools (e.g., SQL, R, Python, Tableau)
• Familiarity with cloud-based analytics platforms (e.g., AWS, GCP, Azure)
• Experience leading cross-functional teams and collaborating with business stakeholders
• Strong business acumen and understanding of the travel industry

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and presentation skills
• Ability to lead and motivate a high-performing team
• Strong business acumen and understanding of the travel industry
• Ability to work in a fast-paced environment and prioritize multiple projects and tasks
• Strong collaboration and partnership skills
• Ability to adapt to changing business needs and priorities

Career Growth Opportunities and Learning Benefits

* arenaflex offers a wide range of career growth opportunities, including promotions, lateral moves, and professional development programs

• Our company culture values learning and development, and we offer various training programs, workshops, and conferences to help you grow professionally
• You will have the opportunity to work with a diverse team of experts and learn from their experiences and expertise
• arenaflex is committed to creating an inclusive work environment, and we offer various programs and resources to support diversity, equity, and inclusion

Work Environment and Company Culture

* arenaflex is a remote-friendly company, and this role can be performed from anywhere in the world

• Our company culture values flexibility, autonomy, and work-life balance
• We offer a collaborative and supportive work environment, with opportunities to work with a diverse team of experts
• arenaflex is committed to creating an inclusive work environment, and we offer various programs and resources to support diversity, equity, and inclusion

Compensation, Perks, and Benefits

* Competitive salary range: $221,000 - $309,500

• Potential to increase pay up to $353,500 based on ongoing, demonstrated, and sustained performance in the role
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent (IATAN) membership
• Opportunities for professional development and career growth

How to Apply

If you're a motivated leader with a passion for analytics, customer insights, and business growth, we want to hear from you. Apply now and take the first step towards a rewarding new role. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment, and we offer various programs and resources to support diversity, equity, and inclusion. Apply for this job