Experienced Full Stack Customer Service Agent – Ticket/Gate Agent LOD Spanish (Customer Service Representative)

At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for talented individuals to join our team as Experienced Full Stack Customer Service Agents. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, ensuring their travel experience is smooth and pleasant. If you're passionate about delivering outstanding customer service, have a flair for languages, and are eager to take on new challenges, we want to hear from you!

About arenaflex

arenaflex is a leading player in the airline industry, committed to providing exceptional customer experiences. Our brand is built on a foundation of care, integrity, resilience, servant leadership, and teamwork. We believe that our people are our greatest asset, and we're dedicated to creating a culture that fosters growth, learning, and success. As an arenaflex employee, you'll have access to a range of benefits and perks that will help you keep climbing, both personally and professionally.

Key Responsibilities

As an Experienced Full Stack Customer Service Agent, you'll be responsible for providing exceptional service to our customers, handling a range of tasks, including:

• Greeting customers and guiding them through the ticketing and baggage check-in process
• Using computers to sell, print, and reissue tickets
• Managing the check-in process, ensuring customers have the proper travel documentation
• Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
• Operating jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
• Practicing safety-conscious behaviors in all operational processes and procedures

Language Requirements

As a LOD (Language of Destination) Agent, you'll need to be fluent in both English and Spanish to better serve our customers. You'll also need to pass a standardized language assessment to demonstrate your proficiency in both languages.

Benefits and Perks

As an arenaflex employee, you'll enjoy a range of benefits and perks that will help you keep climbing, including:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful in this role, you'll need to possess:

• A high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Must be proficient in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic computer skills
• Must successfully pass a Customer Service Assessment
• Frequently lift bags or items weighing up to and including 50 pounds
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Be willing to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays
• Pass a physical ability test (PAT)
• Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

Previous ticketing experience is preferred, but not required. We value a great attitude and a willingness to learn above all. If you're passionate about delivering outstanding customer service and have a flair for languages, we want to hear from you!

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with arenaflex! Apply To This Job

Join the arenaflex Team

At arenaflex, we're committed to creating a culture that fosters growth, learning, and success. We believe that our people are our greatest asset, and we're dedicated to providing a range of benefits and perks that will help you keep climbing, both personally and professionally. If you're passionate about delivering outstanding customer service and have a flair for languages, we want to hear from you! Join the arenaflex team today and take the first step towards a rewarding career! Apply for this job