Experienced Customer Service Management Supervisor – Remote Opportunity at arenaflex

As a leading innovator in the healthcare industry, arenaflex is committed to delivering exceptional customer experiences and driving business growth through strategic partnerships. We are seeking an experienced Customer Service Management Supervisor to join our team and lead our Access & Patient Support department in delivering world-class service to our customers.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is revolutionizing the way healthcare companies connect with their customers. Our innovative approach to customer service has earned us a reputation as a leader in the industry, and we are committed to continuing this momentum through the hiring of talented individuals like you.

Job Summary

As a Customer Service Management Supervisor at arenaflex, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers. You will be the primary point of contact for customer complaints and issues, and will work closely with our clients to resolve problems and improve our services. You will also be responsible for developing and implementing processes and procedures to improve customer satisfaction and reduce complaints.

Key Responsibilities

* Supervise a team of customer service representatives and provide guidance and support to ensure they are meeting their performance goals

• Develop and implement processes and procedures to improve customer satisfaction and reduce complaints
• Respond to customer complaints and issues in a timely and professional manner
• Collaborate with our clients to resolve problems and improve our services
• Analyze customer feedback and make recommendations for process improvements
• Develop and implement training programs to ensure customer service representatives have the skills and knowledge they need to provide exceptional service
• Monitor and report on customer satisfaction metrics and make recommendations for improvement
• Collaborate with other departments to ensure that customer service is integrated into all aspects of our business
• Develop and maintain relationships with our clients to ensure that their needs are being met
• Stay up-to-date on industry trends and best practices in customer service and make recommendations for implementation

Essential Qualifications

* Bachelor's degree or equivalent work experience

• 3-5 years experience in a customer service management role
• Strong leadership and communication skills
• Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation
• Advanced knowledge of healthcare reimbursement and customer service principles
• Experience with Microsoft Office products, including Word, PowerPoint, Teams, Outlook, and Excel
• Excellent observation skills to easily identify trends and problems while providing solutions
• Superior written and verbal communication skills
• Ability to effectively present information in a one-on-one and small group situations to customers, clients, and other employees
• Ability to effectively mediate situations in which parties are in disagreement and facilitate a positive outcome

Preferred Qualifications

* Experience in phone-based customer service

• Passionate about developing oneself and others
• Effective communication skills
• Adaptable and flexible
• Self-motivated and dependable
• Critical and creative thinking
• Organized, punctual, and efficient

Training and Work Schedules

* Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required

• This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT

Remote Details

* You will work remotely, full-time. It will require a dedicated, quiet, private, distraction-free environment with access to high-speed internet

• We will provide you with the computer, technology, and equipment needed to successfully perform your job
• You will be responsible for providing high-speed internet that meets the following requirements:

+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location + Dial-up, satellite, WIFI, Cellular connections are NOT acceptable + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment

Compensation and Benefits

* Anticipated salary range: $65,500 - $93,500

• Bonus eligible: No
• Benefits: arenaflex offers a wide variety of benefits and programs to support health and well-being, including:

+ Medical, dental, and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with myFlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs

Application Window

* Anticipated application window to close: 12/22/2024

• If interested in opportunity, please submit application as soon as possible.

Diversity and Inclusion

* arenaflex supports an inclusive workplace that values diversity of thought, experience, and background

• We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day
• arenaflex is an Equal Opportunity/Affirmative Action employer
• All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply for this job