Experienced Senior Strategic Customer Project Manager – Advanced Voice, Ethernet, and Small to Medium Business Solutions

Are you a seasoned project management professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex, a leading innovator in the media and technology industry, as a Senior Strategic Customer Project Manager. At arenaflex, we're revolutionizing the way people experience entertainment and online services. Our cutting-edge products and services are transforming the lives of millions of customers worldwide. As a Senior Strategic Customer Project Manager, you'll play a critical role in driving the success of our business class advanced voice, ethernet, and small to medium business project offers. You'll be responsible for managing projects from order submission to installation, ensuring seamless customer experiences, and collaborating with internal departments and vendors to achieve goals.

About arenaflex

arenaflex brings together the best in media and technology to create unparalleled entertainment and online experiences. As a Fortune 50 leader, we're at the forefront of innovation, pushing the boundaries of what's possible in our industry. Our remarkable people are the driving force behind our success, and we're committed to fostering a culture of teamwork, creativity, and continuous learning.

Job Summary

As a Senior Strategic Customer Project Manager, you'll be responsible for providing management and oversight of business class advanced voice, ethernet, and small to medium business project offers from order submission through installation. Your key responsibilities will include:

• Establishing and managing critical dates for on-time completion of network and/or product activations
• Identifying and managing risks, issues, and gaps that could impact timelines, goals, and installation of services
• Planning agendas for and facilitating required meetings, prioritizing and driving cross-functional activities
• Collaborating with sales, operations, engineering, and other functional groups to ensure orders flow accurately through completion
• Reviewing sales contracts and validating services with customers to ensure accuracy of product orders
• Providing guidance to other team members on process, procedure, and organizational compliance
• Consistently meeting or exceeding organizational scorecard, productivity, and quality metrics

Core Responsibilities

* Establishes and manages to critical dates required for on-time completion of network and/or product activations and evaluates impact of change to the overall installation timeline.

• Identifies and manages risks, issues, and gaps that could impact timelines, goals, and installation of services; develops, triggers, and manages mitigation plans for installation of services.
• Plans agendas for and facilitates required meetings; prioritizes and drives cross-functional activities as related to the installations being managed, and develops and manages communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports.
• Collaborates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion.
• Reviews sales contracts and validates services with customers to ensure accuracy of product orders.
• Provides guidance to other team members on matters of process, procedure, and organizational compliance; proactively identifies opportunities for improvement in processes and procedures and recommends solutions.
• Consistently meets or exceeds organizational scorecard, productivity, and quality metrics.
• Supports multi-location customers with multiple services at each location by managing the installation of the customer's services.
• Serves as primary contact with customer and IT/technical personnel/vendor/reseller.
• Supports multiple products within advanced voice and ethernet, including associated small to medium business products during installation of services.
• May interface with customers in regards to their products during installation of services.
• May be focused on the delivery of standard product offerings or MACDs (i.e., moves, adds, changes, and disconnects).
• May develop standards, processes, and procedures utilized by members of the team including trialing new product support as well as systems/tools rollouts.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Essential Qualifications

* Bachelor's degree in a related field (e.g., business administration, project management, communications)

• 5-7 years of experience in project management, preferably in a customer-facing role
• Proven track record of delivering projects on time, within budget, and to the satisfaction of customers
• Strong communication, problem-solving, and analytical skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Experience with project management tools and software (e.g., Asana, Trello, MS Project)
• Strong understanding of business class advanced voice, ethernet, and small to medium business project offers

Preferred Qualifications

* Master's degree in a related field (e.g., business administration, project management, communications)

• PMP or Agile certification
• Experience working in a similar role at a Fortune 50 company
• Strong understanding of sales, operations, and engineering processes
• Experience with customer relationship management (CRM) software

Skills and Competencies

* Business projects management

• Communication and interpersonal skills
• Troubleshooting and problem-solving skills
• Analytical and critical thinking skills
• Ability to work in a team environment
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong understanding of project management principles and methodologies

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Strategic Customer Project Manager, you'll have opportunities to:

• Develop your project management skills and knowledge
• Collaborate with cross-functional teams to drive business results
• Participate in training and development programs to enhance your skills and competencies
• Take on new challenges and responsibilities as you grow in your role
• Contribute to the development of arenaflex's project management practices and processes

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, inclusion, and teamwork. Our work environment is fast-paced and collaborative, with a focus on delivering exceptional customer experiences. As a Senior Strategic Customer Project Manager, you'll be part of a high-performing team that's passionate about making a difference in the lives of our customers.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Base pay: $78,235.13 - $117,352.70 (primary location)
• Commission: eligible for commission under the terms of an applicable plan
• Bonus: eligible for bonus under the terms of an applicable plan
• Benefits: best-in-class benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

How to Apply

If you're a motivated and experienced project management professional looking for a new challenge, we invite you to apply for this exciting role. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Disclaimer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job