Experienced Sr. Learning Specialist, Amazon Business Customer – Driving Training Excellence at arenaflex

About arenaflex

At arenaflex, we're passionate about shaping the future of customer experience and driving innovation in the industry. Our commitment to excellence is reflected in our cutting-edge approach to training and development, where we empower our teams to deliver exceptional results. As a leading organization, we're constantly seeking talented professionals who share our vision and are eager to make a meaningful impact.

Job Summary

arenaflex is seeking an experienced Sr. Learning Specialist, Amazon Business Customer to join our dynamic team. As a key member of our Learning Delivery team, you will be responsible for designing, developing, and delivering high-quality training programs that drive business success. Your expertise in adult learning, content design, and facilitation will enable you to create engaging and effective learning experiences for our Customer Support Associates. If you're a passionate trainer, innovator, and leader, we encourage you to apply for this exciting opportunity.

About the Role

The Sr. Learning Specialist, Amazon Business Customer will play a critical role in shaping the future of customer experience at arenaflex. As a senior member of our team, you will be responsible for leading and supporting a team of up to 30 Customer Support Associates, providing coaching, development, performance, and engagement. Your primary focus will be on delivering exceptional training experiences that drive long-term success, using a variety of modalities, including self-directed, instructor-led, virtual, and experiential learning.

Key Responsibilities

• Supervise structured learning metrics and oversee their results for the assigned territory and region.
• Manage live performance metrics end-to-end for the assigned territory.
• Conduct learning sessions on new processes and deliver various training courses, including continuous learning, new hire batches, transfer batches, etc.
• Maintain data and analysis through reports on Excel (as per business requirements).
• Ensure completion of new hire training programs, coaching, and other performance improvement programs on time.
• Partner with operational stakeholders as a key point of contact for the Learning Experience team.
• Identify learning coaches and certify them.
• Lead individual improvement projects to enhance business performance.
• Drive quality and learning metrics.
• Conduct chime sessions and classroom sessions with stakeholders.

Essential Qualifications

• 2+ years of experience in training delivery roles.
• 1 year of experience in Customer Service or customer service-related work experience.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.
• Highly accurate and fluent in Japanese and English.
• Spoken and written accuracy and fluency in Japanese and English.
• Flexible to work within a 24/7 x 365 days global team across various time zones.
• Knowledge of adult learning, content design, and facilitation.

Preferred Qualifications

• Experience as a trainer, corporate training specialist, or related position.
• Project management skills with the ability to supervise multiple projects.
• Strong ability to multi-task.

About arenaflex's Work Environment and Culture

arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. Our remote office provides a state-of-the-art and comfortable workspace, where you can collaborate with talented professionals from around the world. We prioritize work-life balance, flexible working arrangements, and ongoing learning and development opportunities. Our company culture is built on trust, respect, and open communication, where everyone has a voice and can contribute to our shared success.

Compensation and Benefits

arenaflex offers a competitive salary for this role, plus comprehensive benefits, including health insurance, retirement plans, and paid time off. We also provide opportunities for career growth and professional development, where you can expand your skills and expertise in a supportive and collaborative environment.

How to Apply

If you're a motivated and experienced Sr. Learning Specialist, Amazon Business Customer, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team of passionate professionals who are shaping the future of customer experience at arenaflex.