Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a leading innovator in the industry, we're seeking a highly skilled and passionate Service Desk Specialist/Live Chat Agent to join our team. This is an exciting opportunity to work in a dynamic and collaborative environment, providing critical assistance to keep our myColorado application running smoothly.

About arenaflex

arenaflex is a cutting-edge technology company that's changing the game in the industry. With a strong focus on innovation and customer satisfaction, we're committed to delivering exceptional products and services that exceed our customers' expectations. Our team is comprised of talented individuals who share a passion for technology and a drive to make a meaningful impact. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, then arenaflex is the perfect place for you.

Job Summary

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing Tier I support and customer assistance for our mobile application. You'll troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, ensuring that our customers receive the highest level of service. You'll also be responsible for installing the myColorado software on supported devices, following defined procedures, processes, and methods. If you're a technology enthusiast with a passion for helping others, then this is the perfect role for you.

Responsibilities

* Provide Tier I support and customer assistance for our mobile application, ensuring that customers receive the highest level of service.

• Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into the required tracking system.
• Collaborate with cross-functional teams to resolve complex issues and improve the overall customer experience.
• Develop and maintain a deep understanding of our products and services, ensuring that you're always up-to-date on the latest features and functionality.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience.

• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Environment and Company Culture

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll have the opportunity to work in a dynamic and collaborative environment. Our team is comprised of talented individuals who share a passion for technology and a drive to make a meaningful impact. We're committed to delivering exceptional products and services that exceed our customers' expectations, and we're always looking for ways to improve and innovate.

Benefits and Perks

* Competitive salary and benefits package.

• Opportunity to work in a dynamic and collaborative environment.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• Collaborative and supportive team environment.

How to Apply

If you're a motivated and passionate individual with a passion for technology and customer service, then we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

About the Location

The Service Desk Specialist/Live Chat Agent will be based in Denver, CO, with the option to work remotely from anywhere in Colorado. We're looking for a candidate who is a resident of the State of Colorado and is able to work in a remote location from anywhere in the state.

Duration and Schedule

This is an 8+ month contract position, with a training period of 3 weeks from Monday to Friday, 9am to 6pm. After training, the permanent schedule will be Tuesday through Saturday, 9am to 6pm.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, and we're proud to be an employer of choice for people from all backgrounds.

Submit Your Application

Don't miss this opportunity to make a significant impact and join our team at arenaflex. Apply now and take the first step towards a rewarding new role. Apply for this job