Experienced Project Manager/Customer Success Specialist for Math Education Solutions – Join arenaflex

Are you passionate about making a meaningful impact in the lives of educators and learners? Do you have a knack for building strong relationships and driving successful project implementations? If so, we invite you to join arenaflex as an Experienced Project Manager/Customer Success Specialist for Math Education Solutions. In this role, you will play a critical part in delivering exceptional customer experiences and driving the adoption of arenaflex's innovative math education solutions.

About arenaflex

arenaflex is a leading provider of innovative education solutions that empower educators to create personalized learning experiences for their students. With a rich history of research and analytics, our solutions have been designed to help educators pinpoint each student's knowledge gaps and provide them with the support they need to achieve mastery. Our team thrives on building meaningful relationships with educators and learners, and we're committed to making a lasting impact in the lives of our customers.

Position Overview

As an Experienced Project Manager/Customer Success Specialist for Math Education Solutions, you will be responsible for developing and maintaining strong relationships with our customers, particularly in the Baltimore City Public Schools district. You will work closely with school and district leaders to develop and implement customized implementation plans, provide professional learning support, and monitor program usage to ensure successful adoption and growth.

Key Responsibilities

- Develop and maintain strong relationships with customers, particularly in the Baltimore City Public Schools district - Collaborate with school and district leaders to develop and implement customized implementation plans, including curriculum alignment, scope and sequence documents, classroom procedures, usage expectations, and timelines - Ensure a coordinated and timely launch and full-year implementation across all networks and schools within Baltimore City - Provide professional learning support onsite and online, including workshops, classroom modeling, and individual action-based consulting sessions for teachers, school administrators, and district personnel - Monitor program usage by analyzing program data, synthesizing findings, and coordinating with users to adjust classroom practices - Coordinate district-wide initiatives, build internal district capacity, and scale for student growth - Communicate regularly with school and district leadership to identify barriers to implementation, provide suggestions to resolve challenges, and respond promptly to all stakeholders' needs - Collaborate closely with Scheduling Coordinators in securing and scheduling customer appointments - Act as the point of contact for all customer support, including the planning and delivery of professional learning services and managing deliverables

Essential Qualifications

- 5+ years' experience in K-12 math education, with an understanding of standards mastery, personalized learning, blended learning, data-driven instruction, and professional/consulting experience - Experience serving as a building or district level math coach is highly desired - Bachelor's Degree required (Advanced degree in education, math, or educational technology preferred) - Ability and willingness to work within district offices, school buildings, and classrooms 3-4 days a week - Extraordinary desire to learn and innate drive to help others - Exceptional written and oral communication skills - Strong presentation skills and ability to interact with employees and customers of varying levels, personalities, and abilities - Familiarity with major operating systems, browsers, Zoom, Microsoft Office suite, and internet concepts is a requirement - Ability to develop a tracking and reporting process to communicate weekly with Baltimore City math leadership and arenaflex territory leadership

Preferred Qualifications

- Master's degree in education, math, or educational technology - Experience working with McGraw Hill Reveal Math Core Curriculum, ALEKS web-based Math solutions, and McGraw Hill Plus - Familiarity with data analysis and reporting tools - Experience in project management, customer success, or a related field

Skills and Competencies

- Strong project management skills, with the ability to coordinate multiple stakeholders and projects simultaneously - Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues - Strong analytical and problem-solving skills, with the ability to analyze data and develop solutions to complex problems - Ability to work in a fast-paced environment, with multiple priorities and deadlines - Strong presentation and public speaking skills, with the ability to present to large groups and facilitate workshops - Familiarity with educational technology and data analysis tools - Ability to work independently and as part of a team, with a strong sense of accountability and ownership

Career Growth Opportunities and Learning Benefits

As an Experienced Project Manager/Customer Success Specialist for Math Education Solutions, you will have the opportunity to: - Develop and maintain strong relationships with customers and colleagues - Collaborate with school and district leaders to develop and implement customized implementation plans - Provide professional learning support onsite and online, including workshops, classroom modeling, and individual action-based consulting sessions - Monitor program usage and analyze data to inform implementation and growth strategies - Coordinate district-wide initiatives and build internal district capacity - Communicate regularly with school and district leadership to identify barriers to implementation and provide suggestions to resolve challenges - Act as the point of contact for all customer support, including the planning and delivery of professional learning services and managing deliverables

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is passionate about making a meaningful impact in the lives of educators and learners, and we're committed to creating a work environment that is inclusive, supportive, and challenging.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range of $55,000 - $90,000 annually, prorated based on 11 working months and paid over 12 months. In addition to a base salary, you will also be eligible for an annual bonus plan and a full range of medical and/or other benefits, depending on the position offered.

How to Apply

If you're passionate about making a meaningful impact in the lives of educators and learners, and you have the skills and qualifications to succeed in this role, we invite you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We look forward to hearing from you! Apply To This Job Apply for this job