Experienced Pharmacy Technician – Clinical Customer Care Specialist

Join arenaflex in Revolutionizing Patient Care through Compassionate and Personalized Support Are you a compassionate and detail-oriented Pharmacy Technician looking to make a meaningful impact in the lives of patients? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a leading healthcare organization dedicated to delivering exceptional patient care and experiences. We are seeking a highly skilled and empathetic Pharmacy Technician to join our Clinical Customer Care team, providing critical support to patients managing various disease states.

About arenaflex

arenaflex is a forward-thinking healthcare organization that puts the needs of our patients at the forefront of everything we do. With a commitment to innovation, compassion, and excellence, we strive to create a healthier, more personalized experience for every individual we serve. Our team of dedicated professionals is passionate about making a difference in the lives of our patients, and we're excited to welcome like-minded individuals to join our mission.

Position Summary

As a Pharmacy Technician on our Clinical Customer Care team, you will play a vital role in improving patient adherence and health outcomes for individuals managing various disease states, such as Diabetes, Obesity, Respiratory Illnesses, Chronic Kidney Disease, and more. Using various software applications, you will engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that they're taking to better manage their condition. You will assist the team in daily activities to ensure exceptional service is maintained across department initiatives.

Responsibilities

* Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication

• Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
• Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients
• Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill order for processing
• Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates
• Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
• Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements
• Identify and communicate issues to senior level staff as appropriate
• Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates

Required Qualifications

* Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont due to regulatory compliance

• Active Pharmacy Technician license in state of residence
• Ability to obtain Rhode Island Pharmacy Technician license through application and fee
• 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
• Minimum of one consecutive year experience in customer service
• Ability to maintain a consistent, reliable, and stable internet connection

Preferred Qualifications

* Prior Call Center experience

• Previous experience working from home
• Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency
• Bilingual in Spanish
• Flexibility in work schedule

Education

* Verifiable High School diploma, GED, or equivalent work experience

Compensation and Benefits

* The typical pay range for this role is: $17.00 - $31.30

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls
• The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors
• This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above
• In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities
• The Company offers a full range of medical, dental, and vision benefits
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
• CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
• As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year

Why Join arenaflex?

* Make a meaningful impact in the lives of patients and their families

• Be part of a dynamic and innovative team that is shaping the future of healthcare
• Enjoy a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and Employee Stock Purchase Plan
• Take advantage of numerous well-being programs, education assistance, and free development courses to support your personal and professional growth
• Collaborate with cross-functional teams to identify areas for program improvement and contribute to the development and implementation of patient-centric enhancements

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join arenaflex in revolutionizing patient care through compassionate and personalized support. Apply To This Job Apply for this job