Credit & Collections Manager
Job Description:
- Manage the end-to-end accounts receivable process, including credit management, cash application and collections
- Supervise, train, and mentor staff, ensuring high performance and professional development
- Lead efforts to implement FIS GETPAID, an AR automation tool
- Develop and execute collection strategies to reduce delinquency and improve Days Sales Outstanding (DSO)
- Review escalated customer issues, provide solutions and facilitate collections
- Partner with Sales and Customer Service to resolve payment issues
- Oversee accurate cash applications and reconcile unapplied cash
- Perform financial and credit analysis regarding new customer applications
- Audit delinquent accounts to ensure maximum efforts have been made before assigning bad-debt status
- Support the month-end close process by preparing AR related reports and analysis
- Prepare monthly reports for senior leadership on AR aging, collection metrics and cash flow forecasts
- Monitor, recommend and drive ERP enhancements to increase efficiency
Requirements:
- Bachelor's degree in Finance, Accounting or related field
- A minimum of 7 years of experience in credit and collections, with at least 3 years in a managerial role
- Experience with FIS GETPAID
- Proficiency in financial software and ERP systems (Infor XA and Syteline a plus)
- Excellent analytical and problem-solving skills
- Strong communication skills
Benefits:
- comprehensive medical, dental, and vision coverage
- flexible hours and alternative work arrangements
- 401K plan with company match
- company-paid short and long-term disability insurance
- generous paid time off
- personal days
- robust employee wellness program
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