Head of Accounts (Creative Milkshake)
About the Role
Creative Milkshake makes scroll-stopping UGC ads that drive results on Meta and TikTok. We're a remote-first creative studio - part of the inBeat/Fieldtrip group - trusted by some of the world's most ambitious DTC brands to turn creative into conversions. Following the merger with inBeat and a deliberate restructure of how we serve clients, we're separating account leadership from business development into two distinct functions. This role - Head of Accounts - owns the existing client base: revenue health, team leadership, invoicing clarity, and account growth. Business development responsibilities will initially sit adjacent to this role and will transition into a dedicated hire as the team scales. This is a commercial leadership role, not a coordination function. You will own monthly invoiced revenue and be accountable for making it predictable. Location The role is fully remote (CET, GMT, or ±1 timezone required). Key Responsibilities 1. Revenue Ownership This is the primary function of the role. Own monthly invoiced revenue across all existing client accounts Drive all accounts forward to ensure a fast, consistent invoicing cadence Identify blockers in delivery, scope, or client behaviour - and resolve them proactively Ensure no revenue sits in 'pending' longer than necessary If revenue is delayed, this role owns fixing it. 2. Forecasting & Financial Accuracy Produce a monthly revenue forecast at the start of each month using ClickUp and active project data Track actual invoiced revenue at month-end Report on and reduce the variance between forecast and actual Build toward a cadence of predictable, reliable revenue reporting 3. Invoicing System Ownership Own the end-to-end invoicing process: system, timing, and accuracy Ensure every project has a clearly assigned invoice month Trigger Finance at the right point in each project lifecycle Create simplicity and clarity in how invoicing works across the AM and PM teams 4. Team Leadership You will lead a team in transition. Part of this role is clarifying what successful Account Management looks like - while building a structure that supports long-term scale. Lead weekly AM team meetings to align on priorities and delivery standards Run monthly 1:1s alongside the Head of Client Services Coach AMs to lead accounts proactively, not reactively Drive a culture where invoicing is planned, not chased 5. Account Growth & Expansion Identify and drive upsell opportunities within existing accounts Own renewals and scope expansions Ensure accounts grow beyond their initial deal value Stay close to client sentiment to catch churn risk early 6. Cross-Functional Collaboration Partner with the Head of Studio and Head of Ops to ensure delivery is positioned for clean invoicing Work closely with Finance on collections, billing queries, and process improvements Escalate client-facing issues to the Head of Client Services when they carry commercial or relationship risk Step into complex projects when needed to unblock delivery and protect the account 7. Business Development - Transitional Scope Note: Transitional Responsibility Business development currently sits within scope of this role as Creative Milkshake grows toward a dedicated BizDev hire/shared inBeat BizDev. The expectation is light-touch support - not a full sales function. Support inbound lead qualification: review briefs, assess fit, and flag opportunities to the Head of Client Services Assist in reactivation of lapsed client relationships using existing account knowledge Identify upsell hooks from within active accounts that can feed into a future outbound pipeline Provide input on proposal shaping when existing client relationships are in scope What Success Looks Like Revenue becomes predictable - leadership can rely on the forecast Accounts move quickly and intentionally; nothing stalls without a reason The AM team operates with commercial urgency and clear role ownership Invoicing is proactive and systematic, not reactive and chaotic Accounts grow beyond their initial scope Business development is supported in a transitional capacity, with a clear hand-off plan in place as the team scales Who You Are 6+ years in account management, client success, or commercial leadership - agency experience strongly preferred Proven ability to drive revenue from existing accounts, not just manage relationships Experienced leading and developing AM or client-facing teams Commercially sharp: you think about invoicing, forecasting, and margin, not just client happiness A clear communicator who can hold a team accountable without losing trust Comfortable with ambiguity - this team is in active restructure and needs someone who leads into that, not away from it CET, GMT, or ±1 timezone required Tools ClickUp (project & revenue tracking) HubSpot or similar CRM Google Drive & Sheets Slack Notion Perks & Culture 🧘🏻♀️ Health & wellbeing benefits compensation 💻 Work remotely and create your own schedule ✈️ Generous PTO and holidays 💪 A ridiculously awesome team and work environment 📚 Tons of training opportunities, including paid courses and conferences 🏝️ Annual team retreats around the world Apply To This Job