ServiceNow HRSD Senior Specialist
ServiceNow HRSD Senior Specialist Remote in the United States The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module. This role partners closely with global ServiceNow platform developers to design, configure, and maintain HRSD solutions while ensuring alignment with overall platform governance and best practices. Responsibilities: Configure and develop HRSD workflows, business rules, catalog items, and user interfaces Administer and maintain the ServiceNow HRSD platform Partner with IT developers to ensure alignment between HRSD and ITSM modules Gather requirements from HR stakeholders and design effective solutions Troubleshoot and resolve incidents to ensure system stability Maintain documentation and provide training to HR users Ensure compliance with ServiceNow governance, security, and best practices More about you: Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field Minimum 3 years of ServiceNow experience, ideally HRSD or ITSM ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification preferred Strong problem-solving skills and ability to work independently Excellent communication skills with both technical and non-technical stakeholders A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact [email protected] Sonova Human Resources What we offer: Medical, dental and vision coverage* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match* Company paid life/ad&d insurance Company paid Short/Long-Term Disability coverage (STD/LTD) PTO, floating Diversity Day, paid holidays* Paid parental bonding leave Employee Assistance Program Career growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform *Plan rules/offerings dependent upon group Company/location. This role's pay range is between: $85K to $105K . This role is also bonus eligible. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our hybrid work model empowers teams to balance individual needs with business goals while driving innovation and performance. Apply To This Job