Strategic Project Manager, Clients
About the role We’re looking for a Strategic Project Manager with a strong track record in client-facing, consultative roles, who can operate both strategically and operationally. This role combines two equally important areas of ownership: leading end-to-end implementations for new clients, driving adoption across global accounts, and improving scalable onboarding processes; and acting as a strategic partner to clients and internal teams by owning high-impact projects, shaping solutions, and driving cross-functional initiatives that support long-term client success. You’ll thrive in this role if you enjoy moving between strategic client conversations and hands-on delivery; you’re equally comfortable advising clients, leading implementations, improving processes, and coordinating internal teams to get things done. Role Responsibilities Whilst every role in a startup has a degree of flexibility over time, here is what we see as the role’s main responsibilities: Strategic Project Leadership Provide policy consultation for new and existing clients Manage cross-functional projects to ensure timely and successful delivery Lead client-facing consultative projects, acting as project owner Account Implementation & Client Onboarding Own the end-to-end implementation process for new accounts (2–10 per month across varying sizes) Act as the primary point of contact for onboarding clients Guide clients through setup, configuration, integrations, and stakeholder training to drive thorough adoption Assess and refine the current implementation process, documenting and iterating on enhancements Define clear implementation milestones and success criteria, including tiering across different account types Balance implementation workload with ongoing strategic projects to maintain momentum Process Improvement & Strategy Lead initiatives to improve ways of working across individual accounts and the broader Account Management team Collaborate with internal stakeholders to ensure improvements are adopted across teams Contribute product ideas and tool recommendations to support a scalable implementation function Being a PerchPeek Ambassador Represent PerchPeek at internal and external events Support RFP processes and participate in client presentations as needed About You The type of person we think will be awesome in this role will likely have a track record of the below skills and experience: 4+ years’ experience in client-facing roles (e.g. implementation, consulting, customer success, project management, or strategic account roles) ideally working with complex or enterprise clients. Experience owning end-to-end client onboarding or implementation projects, including stakeholder management, project planning, configuration/setup, training, adoption, and handover. A consultative approach to client partnership, with the confidence to understand client needs, ask thoughtful questions, shape solutions, and guide senior stakeholders through complex decisions. Strong project management skills, with the ability to manage multiple workstreams at once, keep cross-functional teams aligned, and drive projects through to measurable outcomes. Commercial awareness and client empathy, with the ability to spot risks, identify opportunities, and balance what is best for the client with what is scalable for the business. A process-improvement mindset, with experience identifying operational gaps, documenting better ways of working, and helping teams adopt scalable processes. Excellent written and verbal communication skills, including the ability to translate complexity into clear, practical guidance for clients and internal teams. Comfort operating in ambiguity, with the ability to bring structure, momentum, and calm to fast-moving or undefined situations. While not necessary, we’re especially interested in candidates with the below: Experience in global mobility, relocation, HR tech, employee benefits, immigration, or another complex managed service-led industry. International experience or experience working with global client stakeholders. Familiarity working in, or in close collaboration with, Go-To-Market teams Background in process design, strategic project or progam management Experience supporting RFPs, client presentations, QBRs, or strategic account planning. Experience working in high-growth, startup, or scale-up environments. Pay & Benefits Salary PerchPeek values transparency in our approach to global compensation. We aim to be holistic, fair, and always improving. We are data-led and regularly evaluate our salary ranges against other companies of a similar size and stage. Total compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and location. In your first interview, we’ll have an open conversation about compensation. The PerchPerks Company share options - be a business owner and have your very own little piece of PerchPeek. Flexible Holiday and Leave - you’ll receive all statutory holiday plus wellbeing leave and flexible annual leave for you to rest, relax, or recharge as you see fit. Work from Anywhere - PerchPeek is a fully distributed company that supports employees in working wherever they’d like to be within the parameters of your role’s requirements. We offer an allowance to ensure your working environment suits you. Learning & Development Budget - so you can be proactive about learning something fun outside of your core role Regular socials, an annual offsite, and a meetups budget - or time spent turning colleagues into friends (corny but we don’t care). Our commitment to inclusive hiring Studies show that women and people of colour are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your gender, race, religion, age, sexual orientation, marital status or disability, we want to hear from you! We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described. Apply To This Job