Support Associate (Part-Time)
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a great communicator? Do you enjoy working in a fast-paced, dynamic environment? Are you excited to be a part of a supportive team? If you’re nodding “yes,” then this role might be perfect for you! We’re looking for part-time (20 hrs/week) Support Associates who can communicate fluently in English, both in writing and speaking. You’ll join our remote Support team and as part of our Shared Service Center, you’ll be supporting several Wolt countries and making a real impact every day. What you’ll be doing:
- Assisting customers, courier partners, and venues across multiple countries via live chat and phone
- Helping ensure smooth and efficient delivery operations
- Working closely with the support team and other Wolt teams to continuously improve our service
What we’re looking for: You don’t need previous customer service experience - we’ll train you! If you do have experience, that’s a bonus, but what really matters is your attitude and eagerness to learn. You should be able to communicate clearly, warmly, and with a customer-first mindset Must haves: A strong and reliable internet connection and a suitable remote working environment without distractions (this is a fully remote position, but all work must be performed from Serbia only) Candidates must also be available to fully participate in the training and onboarding process Availability to work 5 days (20 hours) per week across different shift types (morning, evening, weekend) is required, as we operate 24/7 (each shift lasts 4 hours) Are fluent in Serbian and have professional working proficiency in English Ability to learn quickly, multitask with ease, and enjoy a fast-paced and techy savvy environment What you’ll get by joining us: Private Health insurance 25+ days of vacation Wolt credits cashback Employee assistance program Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙 Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Apply To This Job