Veterinary Client Care and Pharmacy Specialist

Description Location: Remote (United States) Company: Innovetive Petcare (Austin, TX) Schedule: Full-time, rotating Saturdays required Innovetive Petcare is seeking a Remote Veterinary Client Care & Pharmacy Specialist to support our growing network of veterinary hospitals across the United States. This is a work-from-home veterinary call center role focused on delivering exceptional client service, supporting online pharmacy operations, and coordinating patient care. As a key member of our centralized client care team, you will serve as an extension of our veterinary hospitals—handling inbound and outbound calls, pharmacy requests, appointment scheduling, and client communication via phone, text (SMS), and email. This role is ideal for experienced veterinary professionals who thrive in a fast-paced, high-volume remote environment and are passionate about client experience.

Key Responsibilities

• Manage high-volume inbound and outbound calls related to veterinary pharmacy requests, appointment scheduling, and general client inquiries

Provide support for online veterinary pharmacy services, including prescription coordination and client education

• Schedule and manage appointments across multiple veterinary hospitals
• Perform telephone triage, routing urgent and non-urgent inquiries appropriately
• Deliver personalized, high-quality client communication via phone, SMS, and email
• Accurately document interactions within electronic medical records (EMR) and communication systems
• Act as a brand ambassador by adapting communication style to reflect each hospital’s culture
• Collaborate with hospital teams to improve workflows, resolve issues, and enhance the client experience
• Meet and exceed call center KPIs, including response time, accuracy, and client satisfaction

Qualifications

• 2+ years of veterinary experience (required) – technician, assistant, or client service roles
• Strong knowledge of veterinary terminology, hospital workflows, and common medications
• Prior experience in a call center, remote customer service, or client-facing role preferred
• Proficiency with veterinary practice management software (PIMS) and Microsoft Office
• Excellent written and verbal communication skills across phone, text, and email
• Ability to multitask and stay organized in a remote, high-volume environment
• Detail-oriented with strong documentation and problem-solving skills
• Compassionate, proactive mindset with a focus on client satisfaction and patient care

Benefits

• Health, dental, vision, and life insurance.
• Paid time off (PTO).
• Paid parental leave.
• 401k retirement plan with company match.
• Employee discounts and perks.
• Culture first company where FUN is a core value!
• 100% remote veterinary job (U.S.-based)
• Opportunity to support a national network of veterinary hospitals
• Collaborative, growth-oriented team environment
• Make a direct impact on the client and patient experience

About Innovetive Petcare Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a great support team dedicated to helping veterinary practices prosper and grow. We run a great business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better life, with more work-life balance, a strong supportive community, and ongoing training and career development. At Innovetive Petcare, it all begins with a great team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics, to the great support team in our home office, our team is passionate about animal health. We are a culture-first company, that is working to redefine the veterinary lifestyle! We don’t just talk about it; we are living it! Equal Opportunity Employer Policy Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. Apply tot his job Apply To this Job