Training Operations Associate II
Job Description:
- Facilitate live and asynchronous training sessions, managing agendas and troubleshooting technical hurdles.
- Own the end-to-end logistics for training sessions, ensuring all prerequisites are completed accurately.
- Serve as a primary point of contact for providers, ensuring high-standard customer service.
- Identify trends in provider technical pain points and design mitigation steps to improve training experience.
- Identify gaps in training workflows and assist in designing scalable solutions.
- Build strong relationships with Clinical, HR, and IT to synchronize training delivery with team needs.
- Update and maintain relevant training materials across internal tools.
- Act as a stabilizing force in a fast-paced environment, making data-driven decisions with incomplete information.
Requirements:
- 3+ years of combined relevant work experience in operations, provider relations, customer service, or a similar enablement field.
- Exceptional verbal and written interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships.
- Fluency in Google Suite is required.
- Aptitude for and experience with Salesforce, Zendesk, Gemini, and WorkRamp (LMS) is highly preferred.
- Proven ability to manage multiple workstreams, implement process improvements, and resolve technical issues with a high degree of autonomy.
- A genuine passion for supporting clinicians in their learning and development to drive a high-quality experience for Lyra clinicians at scale.
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