Experienced Seasonal Benefit Customer Service Representative – Virtual Enrollment Support Specialist

At arenaflex, we're dedicated to providing exceptional customer service to our clients and their plan participants. As a Seasonal Benefit Customer Service Representative, you'll play a vital role in helping our clients navigate the enrollment process and make updates to their health care and/or pension plans. If you're passionate about delivering top-notch service, working in a dynamic environment, and growing your career, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the benefits industry. We're committed to helping our clients achieve their goals and improve the lives of their employees. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Seasonal Benefit Customer Service Representative, you'll be responsible for providing superior customer service to our clients and their plan participants. You'll work in a virtual environment, using your excellent communication skills to resolve member concerns and provide accurate information about health care and/or pension plans. This is a seasonal role, but we offer opportunities for growth and development, and our top performers may be eligible for a full-time opportunity with arenaflex.

Key Responsibilities

* Provide exceptional customer service to clients and their plan participants via phone, chat, and message center

• Assist with enrollment and updates to health care and/or pension plans
• Use analytical and problem-solving skills to quickly assess member concerns and formulate a response/resolution
• Work in a structured environment, adhering to posted work schedule and breaks/lunches, following protocols and standards of excellence
• Utilize Microsoft Office to answer questions while on the phone/instant messaging
• Work autonomously in a self-paced, self-motivated team environment
• Participate in online training and interact with Managers/Supervisors via chat
• Meet productivity and quality standards, including typing 30 words per minute
• Collaborate with team members to achieve shared goals and objectives

Essential Qualifications

* Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required

Preferred Qualifications

* Associate or Bachelor's degree

• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write, and speak Spanish

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• High level of attention to detail and organizational skills
• Ability to work autonomously and as part of a team
• Strong typing skills (30 words per minute)
• Proficiency in Microsoft Office
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits

* Opportunities for growth and development in a dynamic and innovative company

• Access to online training and development programs
• Collaborative and supportive team environment
• Opportunities to work on a variety of projects and clients
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

* Work from home environment (following the initial training and onboarding period)

• Flexible scheduling to meet client needs
• Collaborative and supportive team environment
• Opportunities for growth and development
• Recognition and rewards for outstanding performance
• arenaflex is an equal opportunity employer and welcomes diversity in the workplace.

Compensation, Perks, and Benefits

* Starting pay is $17.00/hr with the potential for an increase after one month

• Opportunities for overtime pay during busy season
• Comprehensive benefits package, including:

+ WTW 401(k) Savings Plan + Employee Assistance Program (EAP) + Commuter Accounts program + Other benefits required by law

How to Apply

If you're passionate about delivering exceptional customer service and growing your career, we want to hear from you! Apply now to become a Seasonal Benefit Customer Service Representative at arenaflex. Apply for this job