Experienced Customer Support Specialist - Spanish and English
Join arenaflex's Dynamic Customer Support Team and Make a Lasting Impact on Our Customers' Experiences Are you passionate about delivering exceptional customer support and passionate about languages? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Support Specialist to join our team, providing top-notch support to our customers in both Spanish and English.
About arenaflex
arenaflex is a leading global spend management solution for scaling businesses. Our innovative technology enables finance teams to control and automate company spending at scale, making us a go-to partner for fast-growing and mature multinational companies. With offices in key locations around the world, we're backed by renowned investors and committed to making a positive impact on the environment and society.
Our Values
At arenaflex, we believe in a culture of flat hierarchies, ownership, and responsibility. We encourage diversity and inclusion, and we're passionate about work-life balance, continual learning, and empowered teams. We're on a journey to improve our environmental and social impact and become B Corp certified, and we're looking for like-minded individuals to join us.
The Role
As a Customer Support Specialist, you'll be the face of arenaflex, providing exceptional support to our customers in both Spanish and English. You'll be responsible for:
- Responding to customer queries in a timely and accurate way, via phone, email, or chat
- Analyzing and reporting product malfunctions
- Proactively engaging with customers to solve issues before they become problems
- Following up with customers to ensure their technical issues are resolved
- Identifying customer needs and helping customers use specific features
- Sharing feature requests and effective workarounds with team members
- Gathering customer feedback and sharing with our Product, Sales, and Marketing teams
- Updating our internal databases with information about technical issues and useful discussions with customers
- Collaborating with our product team to maintain our help center articles
- Keeping constant communication with our external stakeholders and collaborators via email and phone
- Owning our physical cards' delivery tracking system
- Working closely with our Customer Success Specialists on customer activation and retention
- Taking the extra mile to engage customers
Requirements
* At least 2 years of customer support experience
- Fluent in English and Spanish
- Experience working with case/ticket management systems (Salesforce, Zendesk, etc.)
- Excellent communication and problem-solving skills
- Ability and willingness to work independently and within a team
- Proactive attitude and attention to detail
- Multi-tasking abilities
What We Offer
* 30 days holiday paid leave
- Competitive compensation package
- Exchange policy to another arenaflex office (London, Barcelona, Paris, Amsterdam)
- Flexible working hours and opportunity to work from home
- Regular team-wide events
- Opportunity to use the arenaflex product
Why Join arenaflex?
* Be part of a dynamic and innovative team that's changing the world of payments
- Work with a talented team of professionals who are passionate about delivering exceptional customer support
- Enjoy a competitive compensation package and benefits
- Have the opportunity to grow your career and develop new skills
- Be part of a company that's committed to making a positive impact on the environment and society
How to Apply
If you're passionate about delivering exceptional customer support and passionate about languages, we want to hear from you! Please submit your application today, and join our team of dedicated professionals who are making a lasting impact on our customers' experiences. Apply To This Job
Join Our Team!
This is a fantastic opportunity to grow your career and make a lasting impact on our customers' experiences. If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you! Apply for this job