Experienced Customer Service/Sales Representative – Hybrid Remote Work Opportunity at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. As a leading industrial supply company, we're committed to empowering our customers with the right products and expertise to succeed. We're now seeking an exceptional Customer Service/Sales Representative to join our team and contribute to our mission of excellence!

About arenaflex

arenaflex is a family-owned, third-generation industrial supply company founded in 1976. With a rich history of innovation and customer-centricity, we've built a reputation for delivering high-quality products and services to our clients. Our commitment to excellence is reflected in our values of integrity, teamwork, and customer satisfaction. As a hybrid remote work opportunity, this role offers the flexibility to balance your time between our remote office and home, allowing you to maintain a healthy work-life balance while contributing to our success.

Job Description

As a Customer Service/Sales Representative at arenaflex, you'll play a critical role in ensuring customer satisfaction and maintaining a positive relationship with our clients. To succeed in this role, you'll need to be highly organized and detail-oriented, an excellent time manager, and able to handle high-volume calls and emails in a consistently friendly and efficient manner.

Key Responsibilities:

* Manage and assign emails to ensure timely responses to customer inquiries

• Process invoices from suppliers and deliver customer invoices in a timely manner
• Receive payments from customers and run credit card transactions with accuracy
• Enter tracking numbers into our ERP and eCommerce websites to ensure seamless order management
• Manage high-volume phone calls from customers and vendors, providing verbal and email quotes as needed
• Communicate with vendors to confirm price and availability, and process orders with vendors and confirm order acknowledgments
• Keep track of backorders and follow up with vendors and customers with ship dates to ensure timely delivery
• Prepare and reconcile monthly payments to vendors, and keep track of past-due invoices to ensure prompt collection

Essential Qualifications:

* 3+ years of experience in e-commerce, customer support, and sales

• Excellent verbal, written, and typing skills, with a strong attention to detail
• Proactive work ethic and communication skills, with the ability to work independently with minimal supervision
• High-level organizational skills, with the ability to prioritize tasks and meet deadlines
• Friendly and patient demeanor in a fast-paced environment, with a strong focus on customer satisfaction
• Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a plus
• Ability to maintain confidential financial documentation and handle sensitive customer information

Preferred Qualifications:

* Experience working in a hybrid remote work environment

• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment
• Certification in customer service or sales

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong organizational and time management skills
• Proficient in Microsoft Office and eCommerce software
• Ability to maintain confidentiality and handle sensitive customer information

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development in a dynamic and innovative company

• Access to training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment with a focus on teamwork and customer satisfaction
• Recognition and rewards for outstanding performance and contributions to the company

Work Environment and Company Culture:

* Hybrid remote work opportunity with flexibility to balance time between our remote office and home

• Collaborative and supportive work environment with a focus on teamwork and customer satisfaction
• Recognition and rewards for outstanding performance and contributions to the company
• Opportunities for professional growth and development in a dynamic and innovative company

Compensation, Perks, and Benefits:

* Competitive salary range of $22-$24 per hour

• Two weeks of paid time off, plus all major holidays
• One-hour paid lunch break
• Annual raises and bonuses
• Health insurance
• 401(k) matching
• Paid time off
• Parental leave
• Work from home
• Equipment provided

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Take the Next Step:

Are you ready to join our team and contribute to our mission of excellence? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job