Experienced Customer Service Representative for Radiology Billing – Join arenaflex's Dynamic Team

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a leading provider of innovative solutions in revenue cycle management, practice improvement, and service to physician practices. We're seeking an experienced Customer Service Representative for Radiology Billing to join our team of dedicated professionals who share our commitment to excellence and customer satisfaction.

About arenaflex

arenaflex is a forward-thinking organization that values integrity, innovation, and teamwork. We're dedicated to empowering our clients to achieve their goals through our cutting-edge solutions and exceptional service. Our team is comprised of talented individuals who are passionate about making a difference in the lives of our clients and their patients. If you're looking for a career that offers challenge, growth, and opportunities to make a real impact, arenaflex is the perfect place for you.

Job Summary

As a Customer Service Representative for Radiology Billing, you will play a critical role in providing exceptional customer service to our clients and their patients. You will be responsible for resolving issues in a timely and professional manner, communicating effectively with internal and external customers, and working collaboratively with our team to achieve our goals. This is a part-time position that offers the flexibility and autonomy to work from home, with a competitive salary and benefits package.

Key Responsibilities

* Answer patient phone calls, resolving issues in one phone call

• Open ARR inquiries as needed and return phone calls once ARR is answered to resolve issues in one phone call
• Report collection agency payments right away
• Generate correspondence to resolve customer disputes
• Document every phone call
• Accept and perform other work as assigned by Customer Service Lead, Customer Service Supervisor, Regional Business Manager, or Executive Team

Competencies

* Customer/Client Focus/Telephone Skills

• Technical Capacity
• Organizational Skills-Time-management Skills

Work Environment

This job works in a home office environment using standard office equipment, including a computer and phone. Employees are required to show proof of home or renters' insurance when working remotely.

Travel

No travel is expected for this position.

Required Education and Experience

* High School education or associate degree or equivalent from college or technical school

• Two years of related experience or training, or equivalent combination of education and experience
• At least two years of experience working in a call center and/or customer service

Preferred Education and Experience

* Experience in the medical billing field

• Computer operating systems experience in Windows 7 or Windows 10
• Computer software programs in Microsoft Office Suite
• Ability to type and use a 10-key accurately

Job Type

Part-time

Pay

$16.50 - $19.00 per hour

Expected Hours

20 - 29 per week

Benefits

* 401(k)

• 401(k) matching

Schedule

* Day shift

• Monday to Friday

Work Location

Remote

Join Our Team!

This is a fantastic opportunity to grow your career and join a dynamic team of professionals who share your passion for delivering exceptional customer service. If you have the skills and passion we're looking for, please submit your application today.

How to Apply

To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in revenue cycle management, practice improvement, and service to physician practices. We're committed to excellence and customer satisfaction, and we're looking for talented individuals who share our values to join our team.

Why Join arenaflex?

* Competitive salary and benefits package

• Flexible and autonomous work environment
• Opportunities for career growth and development
• Collaborative and dynamic team environment
• Commitment to excellence and customer satisfaction

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job