Experienced Customer Service Representative – Driving Student Success at arenaflex

We're on a mission to revolutionize the way students interact with arenaflex, and we're looking for a talented and dedicated Customer Service Representative to join our team. As a key member of our Division of Extended Studies, you'll play a vital role in providing exceptional support to students, faculty, and staff, ensuring a seamless and engaging experience for all.

About arenaflex

arenaflex is a world-renowned institution, committed to fostering a rich and diverse environment that promotes academic excellence, innovation, and community engagement. Our Division of Extended Studies is a self-supporting unit, operating year-round with a budget of $47 million annually. We offer a wide range of programs, services, and resources to support students' academic and personal growth, from certificate programs to degree completion.

Job Summary

As an Experienced Customer Service Representative, you'll be responsible for providing exceptional support to students, faculty, and staff, ensuring a seamless and engaging experience for all. You'll work closely with our Student Services Manager to provide information about courses, certificate programs, and academic departments, register students via telephone, fax, email, and in person, and process transcript requests, course description requests, and certificate audits. You'll also manage wait lists, resolve failed web enrollments, and other student services duties in a timely manner.

Key Responsibilities

* Provide exceptional customer service to students, faculty, and staff, ensuring a seamless and engaging experience for all

• Register students via telephone, fax, email, and in person
• Process transcript requests, course description requests, and certificate audits
• Manage wait lists and resolve failed web enrollments
• Provide information about courses, certificate programs, and academic departments
• Prepare appropriate forms and solve enrollment discrepancies
• Provide general information to students regarding certificate completion, Concurrent Enrollment, UCSD Student Grant Program, My Extension student portal, veterans benefits, financial assistance, Workforce program, and disabled student services
• Collaborate with DES' technical groups on Tax Relief Act requirements and prepare 1098t's for students as needed
• Serve as a key holder, responsible for opening and/or closing the site

Essential Qualifications

* Demonstrated ability to advise students and the general public regarding academic programs, policies, and procedures

• Demonstrated ability to accurately record and monitor expenses and funds and handle cash according to strict policies
• Demonstrated experience providing work direction and training to lower-level employees
• Demonstrated ability to process a large volume of documents rapidly and accurately with close attention to detail
• Skill in project management to organize and prioritize work assignments to meet all site objectives
• Knowledge of standard office equipment and basic computer hardware, and proven working knowledge of computer software, including Word and Excel
• Demonstrated ability to professionally handle stressful and difficult situations, and proven sensitivity to customers' needs and concerns
• Proven ability to interpret established policies and administrative regulations, and make independent decisions to initiate action and follow-through
• Proven work experience conveying information in a clear and effective manner both in written and oral format
• Excellent communication skills, both oral and written, including experience in dealing with the public with diplomacy, tact, and flexibility with a diverse customer base
• Demonstrated experience in establishing and maintaining effective working and reporting relationships with a wide variety of people, departments, businesses, and associations
• Demonstrated work experience showing responsibility for tracking, managing, and maintaining confidentiality of financial, personal, and academic records

Preferred Qualifications

* Experience working in a customer service role, preferably in an academic or educational setting

• Familiarity with UCSD's policies and procedures
• Experience working with diverse populations, including students, faculty, and staff
• Strong data-entry skills
• Ability to multi-task, work in a fast-paced environment, and meet deadlines with frequent interruptions
• Ability to operate office equipment, including 10-key calculators, copy machines, printers, PC computers, and facsimile machines
• Ability to proofread numerical and alpha characters with keen attention to detail

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet deadlines with frequent interruptions
• Strong attention to detail and ability to maintain confidentiality of financial, personal, and academic records
• Ability to work effectively in a team environment and establish and maintain effective working and reporting relationships with a wide variety of people, departments, businesses, and associations
• Strong data-entry skills and ability to process a large volume of documents rapidly and accurately
• Ability to interpret established policies and administrative regulations and make independent decisions to initiate action and follow-through

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development in a dynamic and innovative environment

• Access to training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment that fosters a sense of community and teamwork
• Opportunities to work with diverse populations and develop your cultural competence
• Access to UCSD's resources and services, including the library, career counseling, and wellness programs

Work Environment and Company Culture

* arenaflex is a smoke and tobacco-free environment

• We strive to cultivate a rich and diverse environment that promotes academic excellence, innovation, and community engagement
• Our Division of Extended Studies is a self-supporting unit, operating year-round with a budget of $47 million annually
• We offer a wide range of programs, services, and resources to support students' academic and personal growth, from certificate programs to degree completion
• Our team is dedicated to providing exceptional support to students, faculty, and staff, ensuring a seamless and engaging experience for all

Compensation, Perks, and Benefits

* Competitive salary range: $33,900 - $72,996 (prorated if the appointment percentage is less than 100%)

• Hourly equivalent: $16.24 - $34.96
• Benefits package, including medical, dental, and vision insurance, as well as retirement savings options
• Paid time off, including vacation, sick leave, and holidays
• Access to UCSD's resources and services, including the library, career counseling, and wellness programs

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including your resume, cover letter, and any relevant supporting documents, to the link below. Apply To This Job

Equal Opportunity/Affirmative Action Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Pay Transparency Act

arenaflex is committed to transparency in compensation. The Annual Full Pay Range for this position is $33,900 - $72,996 (prorated if the appointment percentage is less than 100%). The Hourly Equivalent is $16.24 - $34.96. Apply for this job