Experienced Customer Service Phone Representative – Fitness Service and Sales Department

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Phone Representative in our Fitness Service and Sales Department, you'll play a vital role in helping us achieve this goal. If you're a people person with a passion for providing top-notch service, we want to hear from you!

About arenaflex

arenaflex is a dynamic and growing company that's dedicated to helping people achieve their fitness goals. Our team is made up of passionate individuals who are committed to delivering exceptional service and support to our members. We're proud of our core values, which include doing the right thing, owning the outcome of each conversation, exhibiting teamwork, and working at our top level of excellence.

Job Summary

As a Customer Service Phone Representative, you'll be the first point of contact for our members, providing them with exceptional service and support over the phone. You'll be responsible for answering inbound calls, identifying and resolving caller needs, and providing information with amazing customer service. You'll also make outbound appointment setting calls, maintain accurate and useful database records, and manage and monitor SMS (texting platform) messages.

Key Responsibilities

* Deliver exceptional service as the first point of contact to our customers

• Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service
• Make outbound appointment setting calls from already generated inquiries
• Maintain accurate and useful database records
• Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls
• Perform basic account maintenance activities
• Meet Quality Assurance Requirements and other key performance metrics

Essential Duties and Responsibilities

* Have a designated and approved in-home workspace

• Have a secondary work place in case your approved home space has technical difficulties
• Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
• Receive inbound calls
• Place outbound follow-up calls
• Answer SMS messages
• Answer questions about the product details, the company, and issues about accounts for the customers

Specific Knowledge, Skills and Abilities

* Excellent interpersonal, written, and oral communication skills

• Ability to type 40 wpm+
• Ability to work on a computer for extended hours as scheduled
• Ability to speak on the phone and send follow-up emails for extended hours as scheduled
• Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Previous call center experience preferred
• Ability to learn and navigate new software quickly
• Previous telesales experience a plus, but not required
• Fitness industry experience a PLUS!

What We Offer

* Competitive Base Wages

• Group Healthcare Plan
• Paid Time Off
• Company Training
• Career Advancement Opportunities
• Fitness Reimbursement Program to promote health
• Great incentive program to boost your drive and eagerness to do a great job

Work Environment and Company Culture

As a remote in-home Customer Service Phone Representative, you'll have the flexibility to work from the comfort of your own home. Our team is passionate about creating a fun and upbeat atmosphere, and we're committed to providing you with the support and resources you need to succeed. You'll have the opportunity to work with a dynamic and growing company that's dedicated to helping people achieve their fitness goals.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and abilities. We offer a range of career development programs and training opportunities to help you succeed in your role and advance your career. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base wage, group healthcare plan, paid time off, and company training. You'll also have the opportunity to participate in our fitness reimbursement program and great incentive program to boost your drive and eagerness to do a great job.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Phone Representative in our Fitness Service and Sales Department.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply To This Job Apply for this job