Experienced Customer Service Guide – Human Services Specialist 1 at arenaflex

Join arenaflex, a leading organization in the human services sector, and make a positive impact on the lives of individuals and families in need of support and resources. As a Customer Service Guide, you will be the first point of contact for Oregonians seeking services, providing specialized assistance, and helping them navigate the complex system of programs and services.

About arenaflex

arenaflex is a dynamic organization that is committed to providing innovative solutions to the complex challenges facing our communities. With a strong focus on equity, diversity, and inclusion, we strive to create a welcoming environment for all individuals, regardless of their background, culture, or identity. Our team is passionate about making a difference in the lives of Oregonians and is dedicated to providing exceptional customer service.

Job Summary

We are seeking an experienced Customer Service Guide to join our Eugene team. As a Customer Service Guide, you will be responsible for providing resources and services to help individuals and families move out of poverty and towards whole well-being. You will work closely with program staff to provide specialized assistance, answer case status and other inquiries, and provide information on how to access community resources.

Key Responsibilities

* Provide specialized assistance to individuals and families seeking services, including answering case status and other inquiries, and providing information on how to access community resources.

• Work closely with program staff to provide resources and services to help individuals and families move out of poverty and towards whole well-being.
• Greet and assist Oregonians in a trauma-informed lens, providing culturally appropriate services that recognize, affirm, and value the worth of children, individuals, families, and communities.
• Collaborate with a team to rotate tasks and support the business needs of the office.
• Provide information and referrals to individuals and families, including explaining complex information such as rules or procedures verbally and in writing.
• Meet or exceed specific goals and objectives, independently identifying, assessing, and resolving barriers or inefficiencies.

Essential Qualifications

* Two years of experience interviewing to obtain personal or technical information or substantial people contact, with a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

• College-level courses may be substituted for the experience on a year-for-year basis.
• Experience providing customer service to a high volume of diverse customers in a manner that demonstrates active listening and compassion.
• Experience communicating with resolving conflicts/disputes with customers and developing meaningful relationships with colleagues that foster trust, inclusivity, and respect.
• Experience with computer skills, including usage and functionality of computers, web browsers, Microsoft programs, quality keyboarding, and multiline telephone, email communication, and learning new web-based platforms.
• Experience using multiple systems in tandem for research and tracking details for each customer or case and eliciting information from applicants/recipients for a program/service.

Preferred Qualifications

* Experience working in a human services setting, including knowledge of programs and services such as food benefits, cash assistance, childcare assistance, services for domestic violence survivors, resources for refugees, and support for youth experiencing homelessness.

• Experience working with diverse populations, including individuals with disabilities, veterans, and individuals from diverse cultural backgrounds.
• Experience working in a fast-paced environment with a high volume of individual and family contact.
• Experience working in a team environment, with a focus on collaboration and communication.

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.

• Strong problem-solving and analytical skills, with the ability to identify and resolve barriers or inefficiencies.
• Ability to work in a fast-paced environment with a high volume of individual and family contact.
• Ability to adapt to changing priorities and procedures.
• Strong computer skills, including usage and functionality of computers, web browsers, Microsoft programs, quality keyboarding, and multiline telephone, email communication, and learning new web-based platforms.
• Ability to work in a team environment, with a focus on collaboration and communication.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of career growth opportunities, including professional development and training programs, mentorship, and opportunities for advancement.

• arenaflex is committed to providing a supportive and inclusive work environment, with a focus on employee well-being and satisfaction.
• arenaflex offers a range of benefits, including a competitive salary, comprehensive health insurance, retirement savings plan, and paid time off.

Work Environment and Company Culture

* arenaflex is a dynamic and innovative organization that is committed to providing exceptional customer service.

• Our team is passionate about making a difference in the lives of Oregonians and is dedicated to creating a welcoming environment for all individuals.
• We value diversity, equity, and inclusion, and strive to create a workplace that is inclusive and respectful of all individuals.
• arenaflex is a fast-paced environment with a high volume of individual and family contact, requiring strong problem-solving and analytical skills.

Compensation, Perks, and Benefits

* Competitive salary range: $3,429 - $4,622.

• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off.
• Opportunities for professional development and training.
• Mentorship and opportunities for advancement.

How to Apply

If you are a motivated and compassionate individual who is passionate about making a difference in the lives of Oregonians, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any relevant certifications or licenses.

Contact Information

If you have any questions or would like to learn more about this opportunity, please contact Michelle Ochoa, Recruiter, at (541) 952-9928 or [email protected].

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.

Join our Team

Join arenaflex and be part of a dynamic and innovative organization that is committed to making a difference in the lives of Oregonians. Apply now and take the first step towards a rewarding career in human services. Apply for this job