Experienced Customer Service Expert - Remote - Overnights at arenaflex

Join arenaflex's dynamic team and embark on a rewarding career journey as a Customer Service Expert. As a key member of our remote team, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and driving business growth.

About arenaflex

arenaflex is a global leader in digital business services, dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With a global presence and local expertise, we empower our clients to adapt quickly to changing needs and deliver only the best in all that they do.

Benefits of Working with arenaflex

* Paid Training

• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

arenaflex and You

At arenaflex, we believe in a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. Our team is inspired to deliver only the best in all that we do, and we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Responsibilities

As a Customer Service Expert at arenaflex, you will be responsible for:

• Handling and carefully responding to all customer inquiries
• Providing excellent customer service through active listening
• Working with confidential customer information and treating it sensitively
• Aiming to resolve issues on the first call by being proactive
• Appropriately communicating with customers
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• Ability to work overnight shifts
• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

* Internet Connection Requirements:

• Minimum subscribed download rate equal or exceeds 12.0 Mbps
• Minimum subscribed upload rate equal or exceeds 3.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

arenaflex is an Equal Opportunity Employer

Employment Type: FULL_TIME Apply Job!

Your Future Starts Here

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now! Apply To This Job Apply for this job