Experienced Customer Service - Event Expert

Join arenaflex's Dynamic Customer Experience Team

Are you passionate about delivering exceptional customer experiences and live events? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service - Event Expert to join our Customer Experience (CX) team. As a key member of our team, you will be the voice of arenaflex to our customers, providing specialized support through email, chat, and phone, and working closely with our Enterprise clients and ticketed events.

About arenaflex

arenaflex is a leading company in the ticketing industry, simplifying and modernizing the way fans access live events. We believe that live events have the power to unite humans and bring people together. Our mission is to provide ridiculously good customer service, and our Event Experts are some of the best in the industry. With a passion for technology and customer experiences, we're constantly innovating and pushing the boundaries of what's possible.

What You'll Do

As a Customer Service - Event Expert, you will:

• Provide specialized support for our customers through email, chat, and phone, with a focus on SeatGeek Enterprise customer phone support
• Use metrics and consumer insight to help make arenaflex better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks
• Work daily with a range of tools, including Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
• Go above and beyond for our customers, providing exceptional support and resolving issues in a timely and professional manner
• Attend 1 on 1 and group strategy meetings weekly to stay informed and aligned with the team's goals and objectives
• As you become an expert in first point of contact support at arenaflex, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and arenaflex as a whole

What You Have

To succeed in this role, you will need:

• A love for live events and an understanding that purchasing tickets to see your favorite band is not the same as buying a stapler - You can empathize with arenaflex customers
• A Bachelor's degree (or equivalent experience) and experience working in Customer Service - Experience at a tech startup or high-volume company is a plus
• An understanding of the value of using data to make intelligent decisions and compelling arguments - You aren't intimidated by numbers
• Strong communication skills and the ability to carry on a conversation with anyone
• A passion for technology and customer experiences
• The ability to keep a level head- You don't get easily flustered
• A strong work ethic
• The ability to adapt to seasonality and tech innovation- You're flexible when it comes to adjusting your responsibilities based on the needs of the business
• Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
• Proficiency in Spanish is a plus

Perks

As a member of our team, you can expect:

• A flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

Compensation

The salary for this role is $22/hr. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

Equal Employment Opportunities

arenaflex is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.

Join Our Team!

This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you!

Apply Now!

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