Experienced Customer Service Representative – Club Support Center

Join arenaflex, a leading membership warehouse club in the Eastern United States, as a Customer Service Representative in our vibrant Club Support Center. As a key member of our collaborative team, you will play a vital role in delivering exceptional service to our members, driving sales, and promoting the arenaflex value proposition. With over 34,000 team members, we offer a dynamic and inclusive environment where you can learn, grow, and be your authentic self.

About arenaflex

arenaflex is a pioneering operator of membership warehouse clubs, introducing the warehouse club concept in the northeastern United States. With over 235 clubs, 165 BJ's Gas locations, and eight distribution centers, we provide a curated assortment of grocery, general merchandise, gasoline, and ancillary services. Our commitment to delivering unbeatable value and outstanding service has earned us a reputation as a leader in the industry.

Benefits of Working at arenaflex

* Competitive salary and weekly pay

• Eligibility for free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs to support busy lifestyles, including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Benefit plans for your changing needs, including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, and flexible spending
• 401(k) plan with company match (must be at least 18 years old)

Job Summary

As a Customer Service Representative, you will be responsible for executing Acquisition 365, renewing, upgrading, and cross-selling My BJ's Perks. You will also handle merchandise returns, exchanges, pick-ups, and general customer service inquiries. Your primary goal will be to provide excellent and efficient member service, ensuring a safe and positive environment for our members and each other.

Key Responsibilities

* Execute Acquisition 365, renewing, upgrading, and cross-selling My BJ's Perks

• Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
• Provide excellent and efficient member service
• Maintain a friendly and positive attitude
• Deliver service excellence through all points of contact
• Resolve and deescalate member concerns in a courteous and timely manner
• Escalate issues to PIC and MOD when necessary
• Assist with BOPIC (Buy Online and Pick Up In Club) orders for members
• Maintain all club policies and procedures

Qualifications

* Prior front-line/customer service or previous sales experience preferred

• Results-driven with proven success in goal achievement
• Basic math skills preferred
• Computer proficiency preferred

Environmental Job Conditions

* Most of the time is spent frequently remaining in a stationary position on hard surfaces

• Occasional need to position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping
• Occasionally requires lifting objects up to 30 pounds
• May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance
• Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises
• Occasional contact with cleaning agents

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our team members' growth and development. As a Customer Service Representative, you will have opportunities to learn and grow with our company, including:

• Training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and inclusive work environment that encourages teamwork and innovation
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and adaptability
• Customer-centricity and member satisfaction
• Integrity and accountability
• Respect and empathy for all team members and members

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary and weekly pay
• Eligibility for free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs to support busy lifestyles
• Benefit plans for your changing needs
• 401(k) plan with company match (must be at least 18 years old)

Conclusion

If you are a results-driven and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting role. As a Customer Service Representative at arenaflex, you will have the opportunity to grow and develop your skills, work in a dynamic and inclusive environment, and make a positive impact on our members' lives. Apply now and join our team of dedicated professionals who are committed to delivering unbeatable value and outstanding service to our members and communities. Apply To This Job Apply for this job