Experienced Customer Service Agent – Remote Opportunity with arenaflex

At arenaflex, we're revolutionizing the way people store and manage their belongings. As a forward-thinking company, we're committed to providing exceptional customer experiences and innovative solutions that make a real difference in people's lives. We're now seeking an experienced Customer Service Agent to join our team on a fixed-term contract until July 2025. If you're passionate about delivering outstanding customer service, driving sales, and working in a dynamic environment, we'd love to hear from you!

About arenaflex

arenaflex is a leading provider of affordable self-storage solutions, catering to both personal and business needs. Our modern, clean, and bright stores are designed to make a positive impact on our customers' lives. We're proud of our team's dedication to excellence and our commitment to providing exceptional customer experiences. As a Customer Service Agent at arenaflex, you'll be an integral part of our team, working closely with customers, colleagues, and stakeholders to drive sales, resolve issues, and exceed customer expectations.

Key Responsibilities

As a Customer Service Agent, you'll be responsible for:

• Positively managing existing customer enquiries and issues, ensuring first-step resolution where possible.
• Proactively engaging with customers to maximize opportunities to protect and increase revenue for the company.
• Actively participating in team competitions and incentives to drive personal and team goals.
• Achieving individual minimum KPI levels – daily, weekly, and monthly.
• Providing feedback on the impact of changes to processes to the CC Manager.
• Delivering exceptional customer service at all times, in accordance with the Customer Service Charter, and driving positive Feefo/Google reviews.
• Effectively dealing with customer complaints and resolving them to the satisfaction of the customer or escalating to the CC Manager where necessary.

Operations

As a Customer Service Agent, you'll also be responsible for:

• Keeping accurate records of all communications with customers on the RS3 Cloud system, including answer services, emails, social media, and phone conversations.
• Ensuring all reporting tools are correctly completed to the agreed timelines.
• Escalating any system issues that are reducing the department's ability to run effectively.
• Escalating any issues raised by customers regarding customer-facing technology, such as access points, online check-in, and my account.
• Providing suggestions and feedback to the CC Manager regarding improvements to systems that would enhance customer experience or improve activity.
• Assisting the CC Manager in identifying ways to improve department processes.
• Ensuring all equipment, such as laptops and headsets, is maintained and kept in good working order.

Benefits

As a valued member of our team, you'll enjoy:

• 20 days pro-rata holiday entitlement plus bank holidays
• Extra day holiday for your birthday/personal day
• Annual Company Events Day
• Hybrid Working
• Enhanced family policies – Maternity, Paternity
• Discretionary bonus scheme
• Laptop

Requirements

To succeed in this role, you'll need:

• 2 years of customer service experience (required)
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Proficiency in using technology, including CRM systems and reporting tools
• Ability to work independently and as part of a team
• Flexibility to work weekends and adapt to changing priorities

Schedule

As a Customer Service Agent, you'll work Monday to Friday, with weekend availability. You'll be required to work a standard 37.5-hour week, with flexibility to work additional hours as needed.

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers. As a Customer Service Agent, you'll have the opportunity to:

• Develop your customer service skills and expertise
• Work with a talented and dedicated team
• Contribute to the success of a dynamic and growing company
• Enjoy a range of benefits and perks, including a competitive salary, bonus scheme, and laptop
• Take advantage of our hybrid working policy and flexible working arrangements

How to Apply

If you're passionate about delivering exceptional customer service and driving sales, we'd love to hear from you! Please submit your application today, including your resume and a cover letter outlining your experience, skills, and qualifications. Apply To This Job

Join Our Team!

At arenaflex, we're committed to creating a positive and inclusive work environment that allows our employees to grow and develop their careers. If you're passionate about delivering exceptional customer service and driving sales, we'd love to hear from you! Please submit your application today and join our team of dedicated professionals. Apply for this job