Experienced Customer Service Agent/ English - Night Shift at arenaflex

Join arenaflex's dynamic team and embark on a rewarding career as a Customer Service Agent/ English - Night Shift. Are you a customer-centric individual with excellent communication skills and a passion for delivering exceptional service? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to apply for this exciting opportunity to join arenaflex's growing team as a Customer Service Agent/ English - Night Shift.

About arenaflex

arenaflex is a leading global live-entertainment discovery tech platform that has revolutionized the way people experience culture and entertainment. With a clear mission to democratize access to culture and entertainment, arenaflex has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city. Our platform empowers entertainment and event creators to reach new audiences and enhance their experience.

The Role

As a Customer Service Agent/ English - Night Shift at arenaflex, you will be the face of our company, providing exceptional service to our customers through various communication channels, including phone, email, and social media. Your primary responsibility will be to resolve customer incidents efficiently and effectively, ensuring that our customers receive the best possible experience.

Key Responsibilities

* Provide customer service by phone, email, or social media to resolve customer incidents in a timely and professional manner

• Manage and efficiently handle incoming calls and chats to ensure high-quality communication with clients
• Provide accurate, valid, and complete information by using the right methods and tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers and provide a personalized experience
• Perform parallel work for the Department of Operations as needed
• Work a flexible schedule, including night shifts (00:00 am - 8:00 am) with a 30-minute break

About You

* Previous experience in User Support or Customer Service positions is highly valuable

• Previous experience using Zendesk is preferred
• High English level (oral and written) and fluent in Spanish or English
• Skilled at planning, organizing, prioritizing, and executing simultaneous tasks
• Excellent communication and interpersonal skills
• Solution-oriented and reliable professional
• Detail-oriented with excellent time-management skills
• Flexible and able to adapt to changing situations
• Decisive and organized
• Love being part of a dynamic team in a growing company

What We Offer

* Competitive salary

• Home office
• Great work environment with a young, international team of talented people to work with
• Possibility to receive in advance part of your salary by Payflow
• 40% discount on all arenaflex events and experiences
• Health Insurance
• Gympass Membership

Why Join arenaflex?

* Join a group of diverse, hardworking team players who are passionate about delivering exceptional service

• Work in a dynamic and fast-paced environment that is constantly evolving
• Enjoy a flexible schedule that allows you to balance work and personal life
• Receive comprehensive training and development opportunities to enhance your skills and career growth
• Be part of a company that values diversity, inclusivity, and equality

How to Apply

Ready to join arenaflex's dynamic team? Click the "Apply Now" button to submit your application. We look forward to reviewing your application and learning more about you!

Equal Opportunities Employer

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities.

Accommodation Requests

If you require any kind of accommodation during the selection process, please contact our Talent team so we can provide a welcoming and seamless journey.

Data Protection

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