Experienced Customer Practice Manager – Accelerating Business Outcomes in AMER-US-CST Enterprise ECRT and Energy

At arenaflex, we're on a mission to revolutionize the way businesses operate in the cloud. As a leader in the industry, we're seeking a highly skilled and motivated Customer Practice Manager to join our team. This is an exciting opportunity to drive strategic and financial value for our customers through transformational professional services programs.

About arenaflex

arenaflex is a cutting-edge technology company that's pushing the boundaries of innovation. Our Amazon Web Services (AWS) Professional Services team is dedicated to helping customers accelerate their business outcomes through cloud technologies. With a diverse range of experiences and a culture of inclusion, we're committed to empowering our employees to be their best selves.

Key Job Responsibilities

As a Customer Practice Manager, you'll be responsible for leading customer programs that drive business outcomes. Your key responsibilities will include:

• Executing long-term strategic customer transformation roadmaps, with a high bias for action to deliver results in ProServe and Platform bookings and revenue in the near term.
• Leading business outcomes, with the ability to articulate accelerated customer outcomes through cloud technologies.
• Developing a unified account plan and pursuit plan that aligns with the AWS account team (platform sales).
• Establishing executive relationships across Technology & Business groups, executive sponsorship of programs.
• Establishing an internal network at arenaflex, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.
• Successful assumption of the role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the available cloud services.
• Delivering on annual bookings and revenue targets with deal structure aligned with key customer goals and arenaflex Professional Services business objectives.
• Supporting scale through shared learnings and mechanisms across the Professional Services sales team.

About the Team

Our team is passionate about delivering exceptional results and making a meaningful impact on our customers' businesses. We're a diverse group of experienced professionals who are committed to learning and growing together. Our inclusive team culture fosters a sense of belonging and empowers us to be our best selves.

Why arenaflex?

arenaflex is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at arenaflex, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Essential Qualifications

* 5+ years of experience in a customer-facing role, with a proven track record of driving business outcomes.

• Deep knowledge of cloud technologies and their applications in various industries.
• Strong leadership and communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Experience in developing and executing strategic customer transformation roadmaps.
• Proven ability to establish and maintain executive relationships across Technology & Business groups.
• Strong analytical and problem-solving skills, with the ability to identify and prioritize opportunities for growth.

Preferred Qualifications

* Experience in a professional services or consulting role, with a focus on cloud technologies.

• Knowledge of AWS Professional Services and our suite of products and services.
• Experience in developing and executing unified account plans and pursuit plans.
• Strong network of contacts within the AWS ecosystem, including account teams, Partner teams, and Global Services organizations.
• Experience in supporting scale through shared learnings and mechanisms across the Professional Services sales team.

Skills and Competencies

* Strong leadership and communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

• Deep knowledge of cloud technologies and their applications in various industries.
• Strong analytical and problem-solving skills, with the ability to identify and prioritize opportunities for growth.
• Experience in developing and executing strategic customer transformation roadmaps.
• Proven ability to establish and maintain executive relationships across Technology & Business groups.
• Strong network of contacts within the AWS ecosystem, including account teams, Partner teams, and Global Services organizations.

Career Growth Opportunities

arenaflex is committed to helping our employees develop into better-rounded professionals. We offer a range of career growth opportunities, including:

• Mentorship programs that pair you with experienced professionals who can guide you in your career.
• Training and development programs that help you develop new skills and knowledge.
• Opportunities to take on new challenges and responsibilities, with the support of our experienced leadership team.
• A culture of inclusion and diversity that empowers you to be your best self.

Work Environment

arenaflex is a remote-friendly company, with a flexible work environment that allows you to work from anywhere. We're committed to providing a safe and inclusive work environment that supports your physical and mental well-being.

Compensation and Benefits

arenaflex offers a competitive salary and a range of benefits, including:

• Health, dental, and vision insurance.
• 401(k) matching program.
• Flexible paid time off.
• Professional development opportunities.
• A range of employee-led affinity groups that foster a culture of inclusion and diversity.

How to Apply

If you're a motivated and experienced professional who is passionate about driving business outcomes in the cloud, we want to hear from you. Please submit your application, including your resume and a cover letter that outlines your experience and qualifications.

Apply Now

Don't miss this opportunity to join a dynamic and innovative team that's changing the way businesses operate in the cloud. Apply now to become a Customer Practice Manager at arenaflex. Apply for this job