Experienced Customer Experience Representative - Mom & Baby: Deliver Exceptional Service in a Dynamic Remote Role
At arenaflex, we're revolutionizing the home health products and equipment industry by prioritizing our customers, community, and coworkers. As a Customer Experience Representative - Mom & Baby, you'll play a vital role in providing exceptional service to new and expectant mothers, MD offices, and insurance providers. If you're a compassionate customer service professional with a strong work ethic and a passion for delivering outstanding results, we want to hear from you!
About arenaflex
arenaflex is a leading provider of breast pumps, maternity compression, and lactation support services to new and expectant mothers. Our mission is to create a better way of doing business by prioritizing our customers, community, and coworkers. With a team of 40 customer service representatives, 7 inside sales managers, and a ton of support, we're taking the industry by storm.
The Opportunity
As a Customer Experience Representative - Mom & Baby, you'll be responsible for working with customers who have requested mom and baby items through insurance. You'll oversee orders nationwide for mom and baby items through insurance, interface with existing customers to determine which products meet their needs, and present arenaflex's services. Your primary responsibilities will include:
- Handling inbound calls/emails from patients and converting them to potential sales
- Contacting patients through outbound phone calls and emails
- Investigating and troubleshooting customer service issues
- Communicating with customers to provide equipment/sizing troubleshooting
- Prompt follow-up for services promised/rendered
- Entering new customer demographics and updating changes to existing accounts
- Documentation processing, including verification of insurance
- Order entry and data maintenance
- Other duties as assigned
Skills for Success
To succeed in this role, you'll need:
- Excellent customer service skills
- Ability to handle high call volume
- Ability to work individually and as part of a dynamic team
- Self-motivated, with high energy and an engaging level of enthusiasm
- Exceptional verbal, written, listening, and presentation communication skills
- Self-disciplined with excellent critical thinking and organizational skills
- Self-starter and ability to multi-task and research
- Willingness to work in a high-stress environment
- Proven work history illustrating stability and reliability and strong work ethics
- Sensitivity to patient care issues
- Maintain HIPAA confidentiality
Required Qualifications
* High school diploma or equivalent; some college preferred
- Microsoft Office computer skills
- 1+ years of customer service experience required
What arenaflex Offers
* Competitive pay: $18 an hour
- Health plans with FSA or HSA options
- Dental and vision insurance
- Optional life insurance
- 401K with company match
- 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s)
- Additional parental benefits, including fertility stipends, free diapers, breast pump
- Paid holidays
- PTO accrual from day one
- Employee assistance programs
- And much more!
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers.
We offer
- Opportunities for advancement and professional growth
- Training and development programs to enhance your skills and knowledge
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our company culture is built on:
- Collaboration and teamwork
- Open communication and transparency
- Respect and empathy for our customers and colleagues
- Continuous learning and improvement
- Fun and engaging work environment
Join Our Team!
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply today to become a part of our dynamic team and take your career to the next level. Apply To This Job Apply for this job