Experienced Customer Service and Sales Representative – Work from Home Opportunity at arenaflex
Join arenaflex's dynamic team as a Customer Service and Sales Representative and embark on a rewarding career journey. As a key member of our remote team, you will be the voice of arenaflex, delivering exceptional customer experiences and driving sales growth.
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to connecting people and empowering them to achieve their goals. With a rich history of innovation and a commitment to excellence, arenaflex has become a household name, synonymous with quality and reliability. Our mission is to provide cutting-edge products and services that make a real difference in people's lives.
The Role
As a Customer Service and Sales Representative at arenaflex, you will be responsible for delivering outstanding customer experiences, meeting sales targets, and driving business growth. You will be the face of arenaflex, interacting with customers, resolving issues, and providing personalized recommendations for our latest products and services.
Key Responsibilities
* Provide exceptional customer service, addressing a broad range of customer inquiries, including collections, retention, sales channel coordination, billing, and adjustments.
- Utilize creative problem-solving skills to address complex customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records.
- Meet monthly sales goals and deliver personalized recommendations for arenaflex's latest products and services.
- Instill confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers.
- Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries.
- Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Troubleshoot and resolve various customer-impacting issues, such as voice and data, spanning multiple networks and elements.
- Get customers up and running with the latest products and services, including air cards, USB devices, and AT&T-provided software & applications.
What You Can Look Forward To
* Competitive pay starting between $16.20 to $18.87 per hour.
- Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations.
- Paid training completed from home and additional resources to support you.
- Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
- Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories. + arenaflex Internet (Fiber where available). + arenaflex phone & arenaflex wireless home phone.
Requirements
* Call center or customer service experience.
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
- Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
Work from Home Requirements
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities
* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
- If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
How to Apply
We encourage you to apply, even if you feel you're not a perfect match. We are looking for great people to join our friendly team. Apply now and take the first step towards a rewarding career with arenaflex. Apply To This Job Join arenaflex's dynamic team today and embark on a career journey that will take you to new heights! Apply for this job