Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex

Job Highlights:

* Start Date: Immediate openings available

• Company: arenaflex
• Compensation: A competitive salary
• Position: Air Customer Service Agent – Remote US
• Location: Remote

Job Description:

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our guests' expectations. As an Air Customer Service Agent, you'll play a vital role in ensuring that our guests receive the highest level of service and support. We're looking for talented individuals who share our passion for delivering outstanding customer experiences and are eager to join our team.

About arenaflex:

arenaflex is a leading provider of innovative solutions in the travel and hospitality industry. Our mission is to provide exceptional customer experiences that exceed our guests' expectations. We're committed to delivering outstanding service, quality, and value to our guests, and we're seeking like-minded individuals to join our team.

Responsibilities:

As an Air Customer Service Agent, you'll be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving their issues in a timely and professional manner. Your responsibilities will include:

• Answering phone calls, chat messages, and emails from guests, travel agents, and airlines
• Responding to escalated calls and resolving issues in a timely and professional manner
• Amending major schedule changes, performing ticketing activities, and issuing refunds and exchanges
• Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct

Requirements:

To be successful in this role, you'll need:

• Experience in the travel and hospitality industry and in a high-volume call center is highly desirable
• Proficient in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

What You Can Expect:

As an Air Customer Service Agent at arenaflex, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely

Our Culture:

At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we're dedicated to creating a workplace that's inclusive and welcoming to all. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.

Why Join arenaflex?

* We're a leading provider of innovative solutions in the travel and hospitality industry

• We're committed to delivering exceptional customer experiences that exceed our guests' expectations
• We offer a competitive salary and benefits package
• We're dedicated to creating a culture that values diversity, equity, and inclusion
• We're passionate about delivering outstanding customer experiences and are eager to join our team

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of talented individuals who are passionate about delivering exceptional customer experiences. Apply To This Job Apply for this job