Experienced Customer Operations Advisor – Beverage Industry Expert

Are you a customer-centric professional with a passion for delivering exceptional service and driving business growth? Do you have a strong background in beverage installations and a keen dedication to customer satisfaction? If so, we invite you to join arenaflex, a leading total beverage company, as an Experienced Customer Operations Advisor. At arenaflex, we're evolving as a consumer-centric company, and we're looking for talented individuals like you to help us refresh the world and make a difference. As a Customer Operations Advisor, you'll serve as a liaison and primary point of contact for our Foodservice customers, providing expert guidance on equipment service requirements and ensuring seamless execution of new installations, replacements, flavor changes, equipment removals, and other types of projects.

About arenaflex

arenaflex is a global community of passionate employees who are refreshing the world and making a difference every day. With a portfolio of iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico, we're committed to delivering exceptional customer experiences and driving business growth. Our expansive and diverse customer base includes retail and grocery outlets, theme parks, movie theaters, restaurants, and many more.

Key Responsibilities

As a Customer Operations Advisor, you'll be responsible for:

• Serving as a primary contact and Coca-Cola Ambassador for diagnosing service issues and business needs, adopting, and implementing programs
• Providing timely updates to stakeholders, troubleshooting operational issues, and stewarding crucial information to key decision-makers and Sales Executives
• Coordinating logistical details of closings, relocations, and remodels, ensuring seamless execution
• Monitoring and tracking all activity in Thirsty, QuickBase, and/or other tracking systems
• Scheduling installations, exchanges, buy-backs, or removals using arenaflex's information systems, ensuring fulfillment that meets customer expectations
• Researching and resolving varying issues using information systems, providing expedient service, installation, or orders
• Confirming service details with customers, including follow-ups and order confirmations, to ensure customer satisfaction
• Managing the sourcing and delivery of assets, and/or parts, utilizing arenaflex information systems
• Handling inquiries/feedback diligently, maintaining a record in database tools to improve service performance
• Establishing partnerships with customers, clients, or third-party service providers to achieve shared goals and improve service
• Processing and expediting orders while communicating demand for products or services effectively

Essential Qualifications & Requirements

* High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or related field

• 2+ years of customer-facing experience in a call center, sales, or sales support role
• Superior communication and exceptional relationship-building skills
• Proficiency with technical software applications
• In-depth knowledge of Account Management, including stewardship techniques and continuity of supply to ensure lasting partnerships
• Excellent problem-solving acumen, with robust leadership capabilities
• Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements

Preferred Qualifications & Requirements

* Experience in the beverage industry, particularly in equipment installations and customer service

• Knowledge of HVAC systems, refrigeration systems, and other technical aspects of beverage installations
• Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers, colleagues, and stakeholders

Skills & Competencies

* Computer literacy and proficiency with technical software applications

• Excellent customer service and relationship-building skills
• Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers, colleagues, and stakeholders
• Ability to work in a fast-paced environment, with a high level of adaptability and flexibility

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Operations Advisor, you'll have the opportunity to:

• Develop your skills and expertise in customer service, account management, and beverage installations
• Work with a diverse and dynamic team of professionals who are passionate about delivering exceptional customer experiences
• Participate in ongoing training and development programs to enhance your knowledge and skills
• Take on new challenges and responsibilities as you grow and develop in your role
• Enjoy a competitive salary and benefits package, including medical, financial, and other benefits

Work Environment & Company Culture

arenaflex is a global company with a diverse and dynamic work environment. As a Customer Operations Advisor, you'll work in a fast-paced and collaborative team environment, with a high level of adaptability and flexibility. Our company culture is built on four key behaviors: curious, empowered, inclusive, and agile. We value how we work as much as what we achieve, and we're committed to creating a workplace that is inclusive, diverse, and equitable.

Compensation, Perks, & Benefits

As a Customer Operations Advisor, you'll enjoy a competitive salary and benefits package, including:

• A base salary of $64,700 - $77,600, depending on geography, job-related knowledge, skills, and experience
• A full range of medical, financial, and other benefits, dependent on the position
• Opportunities for career growth and development, including ongoing training and development programs
• A dynamic and collaborative work environment, with a high level of adaptability and flexibility
• A chance to work with a diverse and dynamic team of professionals who are passionate about delivering exceptional customer experiences

Conclusion

If you're a customer-centric professional with a passion for delivering exceptional service and driving business growth, we invite you to join arenaflex as a Customer Operations Advisor. With a strong background in beverage installations and a keen dedication to customer satisfaction, you'll be well-suited to this dynamic role. Apply today and let's build the future together! Apply To This Job Apply for this job