Experienced Customer Success & Project Coordinator – AgeTech Startup

At arenaflex, we're revolutionizing the way older adults connect with loved ones, healthcare providers, and social events by transforming the TV into a communication, companionship, and care platform. Our mission is to reduce loneliness and isolation, empowering seniors to thrive in their homes for longer. We're seeking a motivated, enthusiastic, and tech-savvy Customer Success & Project Coordinator to join our team and support the rollout of our innovative technology in senior living communities.

About the Role

As a Customer Success & Project Coordinator at arenaflex, you'll play a vital role in ensuring our customers have the necessary training, resources, and guidance to successfully adopt our platform. You'll serve as the primary point of contact for clients during the rollout process, providing exceptional customer support and ensuring seamless deployments. This is a freelance, part-time, flexible role (1099 independent contractor), ideal for someone seeking meaningful work with a growing AgeTech startup while maintaining flexibility and work-life balance. In this dynamic and fast-paced environment, you'll work closely with senior living communities, internal teams, and customers to gather feedback, relay insights, and drive continuous improvement. Your strong people skills, excellent communication abilities, and tech-savviness will enable you to build relationships, explain complex technology in a simple way, and provide top-notch support to our customers.

Key Responsibilities

* Serve as the primary point of contact for clients during the rollout process, ensuring timely and effective communication.

• Provide comprehensive training, documentation, and ongoing guidance to ensure successful adoption of our platform.
• Coordinate implementation timelines with senior living communities and internal teams, ensuring seamless project execution.
• Monitor project progress, proactively addressing client concerns and roadblocks to ensure timely resolution.
• Gather feedback and relay insights to internal teams for continuous improvement and growth.
• Ensure customers are fully equipped with the knowledge and tools needed for a seamless deployment, including training and support.
• Respond to inbound inquiries from potential customers, providing them with the necessary information to make informed purchasing decisions.
• Follow up with existing customers to ensure they stay happy and engaged throughout their subscription, fostering long-term relationships.

Qualifications

* Strong people skills with the ability to build relationships and provide exceptional customer support.

• Excellent verbal and written communication skills, with the ability to explain complex technology in a simple, approachable way.
• Organized, detail-oriented, and proactive in problem-solving, with a strong focus on customer satisfaction.
• Tech-savvy with experience working with technology platforms, preferably in the AgeTech space.
• Strong problem-solving skills and attention to detail, with the ability to adapt to changing priorities and deadlines.
• Motivated to grow and excel in your role and responsibilities, with a willingness to learn and take on new challenges.
• Curious and hungry to learn, always looking for opportunities to grow and contribute to the company's success.
• Flexible and willing to wear many hats, with a strong work ethic and ability to work independently.

Work Details & Compensation

* Hours: 20-30 hours per week (flexible schedule)

• Compensation: $25-30 per hour (based on experience)
• Employment Type: Freelance (1099 independent contractor)
• Location: Remote (U.S.-based candidates only)

Why Join arenaflex?

* Make a meaningful impact by improving the lives of older adults and their families, reducing loneliness and isolation.

• Work remotely with flexible hours that fit your schedule, enjoying a better work-life balance.
• Be part of an award-winning, innovative, and fast-growing AgeTech startup, with opportunities for growth and professional development.
• Contribute to our evolving customer success strategy, driving continuous improvement and growth.

Benefits

* Flexible schedule

• Work from home
• Opportunities for growth and professional development
• Collaborative and dynamic work environment
• Competitive compensation and benefits package

If you're excited about making a real difference and want to be part of a mission-driven company, we'd love to hear from you! Apply today and help us bring connection, companionship, and care to more seniors across the country.

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