Experienced Full Stack Contact Center Agent – Customer Service Representative – 100% Remote Opportunity

Are you a highly motivated and customer-focused individual looking to join a dynamic team in the healthcare industry? Do you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service? If so, we invite you to apply for the Experienced Full Stack Contact Center Agent – Customer Service Representative position at arenaflex. As a Contact Center Agent at arenaflex, you will be the frontline of our operations, ensuring member satisfaction through effective communication, problem resolution, and client education. This role is pivotal in providing top-notch assistance to our members and providers, addressing a wide range of inquiries related to insurance, applications, and claims across various product lines such as Medicare and Medicaid. Your role will also include retention of membership, handling dis-enrollments, and escalating issues that require further intervention.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing quality healthcare services to our members and providers. We are committed to delivering exceptional customer service, innovative solutions, and a collaborative work environment that fosters growth and development. Our team is passionate about making a positive impact in the lives of our members and providers, and we are seeking like-minded individuals to join our dynamic team.

Key Responsibilities

As a Contact Center Agent at arenaflex, your key responsibilities will include:

• Interacting with providers and members by phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products arenaflex offers.
• Transferring calls from members and providers to the appropriate department.
• Following-up on inquiries and complaints that have not been resolved.
• Interacting with customers to provide information in response to inquiries about products and services.
• Performing research on billing inquiries and claims to provide payments and refunds.
• Acting as a liaison between various departments to address concerns.
• Identifying, researching, and resolving customer issues using the computer system.
• Following-up on customer inquiries not immediately resolved.
• Researching member/provider billing and claims issues.
• Researching payment and refund issues.
• Handling and resolving customer complaints.
• Ability to navigate through automated information systems to analyze the caller's situation.
• Ability to perform in a fast-paced, changing environment.
• Speaking in a way the customer can understand.
• Serving as a liaison between the customer and various departments.
• Other duties as assigned by the management team related to job functions.

Requirements

To be successful in this role, you will need to possess the following qualifications:

• High School Diploma or GED.
• Work experience in a face-to-face or call center environment.
• Experience multitasking between programs and completing required data entry of client demographics or client lookup systems while talking to arenaflex customers.
• Work experience using a corporate email system.
• Experience navigating through system applications on a desktop computer or laptop.
• Adaptability to a fast-paced and ever-changing environment.
• Flexibility to work evening and weekends due to business needs.

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish.
• Healthcare industry work experience.
• Call Center experience in a metrics-driven environment.
• Previous healthcare work experience interacting with members and/or providers.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $39,208 - $52,000 for the Greater New York City Area (NY, NJ, CT residents).
• A salary range of $34,091 - $49,920 for all other locations within approved locations.
• A comprehensive benefits package, including medical, dental, and vision coverage, incentive and recognition programs, life insurance, and 401(k) contributions.
• A 6-week paid virtual training program, which is classroom-based and scheduled between 9:30 am to 5:30 pm EST, Monday through Friday, depending on the required shift.
• Opportunities for career growth and development, including performance support, Senior Agent roles, people leader roles, business analytics, workforce effectiveness, and other areas.

Work Environment and Culture

arenaflex is committed to creating a work environment that is collaborative, inclusive, and supportive. Our team is passionate about delivering exceptional customer service and making a positive impact in the lives of our members and providers. We offer a flexible work environment, with the option to work from home and a dynamic team that is dedicated to excellence.

How to Apply

If you are a motivated and customer-focused individual looking to join a dynamic team in the healthcare industry, we invite you to apply for the Experienced Full Stack Contact Center Agent – Customer Service Representative position at arenaflex. Please submit your application today, and join our team in delivering exceptional customer service and making a positive impact in the lives of our members and providers.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and free from discrimination. Apply for this job