Experienced Customer Support Associate – Weekend Shift (Friday through Monday) – Remote Opportunity in Chicago

At arenaflex, we're revolutionizing the real estate services industry with our cutting-edge technology platform and comprehensive property service delivery solutions. As a Customer Support Associate on our weekend shift, you'll play a vital role in ensuring seamless communication and exceptional customer experiences for our clients, residents, and vendors. If you're passionate about delivering top-notch support, working in a dynamic environment, and growing with a forward-thinking company, we want to hear from you! About arenaflex arenaflex is one of the fastest-growing companies in the real estate services industry, with a strong presence in the market and a reputation for delivering scalable and turnkey property services to our clients. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real-time, and pay vendors all in one place. We're not just a tech company; we're also a property service delivery company offering renovations, turns, and maintenance to residential and commercial clients. Our recent acquisition of SMS Assist, an industry-leading facilities maintenance technology and delivery company, has expanded our national footprint, enabling us to serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Your Role in arenaflex's Success As a Customer Support Associate on our weekend shift, you'll be the first point of contact for our clients, residents, and vendors, providing timely and effective support to resolve their queries and concerns. Your primary responsibilities will include: * Replying to messages from vendors, clients, and residents, and taking actions to move work orders towards completion (40%) * Outbound phone calls to vendors to confirm their capacity and ability to complete jobs within the required timeframe (20% of day) * Outbound resident communications via phone, email, and text (20% of day) * Work order qualification, checking for duplicates, vendor warranties, client direction, and resident responsibility (10% of day) * Inbound calls from residents, vendors, and clients (5% of day) * Team meetings with a fun team-building activity, open forum to ask questions, and review of policy and procedure updates (5% of day) What We're Looking For To succeed in this role, you'll need: * Critical thinking skills to resolve complex issues and make informed decisions * Fast-paced decision-making abilities, with the capacity to complete 100-120 follow-up tasks per day * Attention to detail and adherence to policies and procedures, as measured by a weekly quality assurance check * Resourcefulness, knowing when to reference our internal knowledge base for client-specific business rules, as well as when to reach out to management and other departments for guidance * A high level of care for our partners; residents, clients, and vendors * Ability to adapt to change on a weekly basis due to client needs or updates to our technology * Education Level: High school diploma required, Associates or Undergraduate degree preferred Why Join arenaflex? * Competitive compensation * Health, Dental, Vision, Life, Disability options * 401K retirement savings plan * Paid vacation, federal and floating holidays * Maternity/Paternity Pay * Career advancement opportunities * All the tools you'll need to be successful Our Culture arenaflex is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates who are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive and inclusive culture we've been building. arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Ready to Join the arenaflex Team? If you're passionate about delivering exceptional customer support and growing with a forward-thinking company, we want to hear from you! Apply now to become a part of our dynamic team and help us revolutionize the real estate services industry. ```html

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