Experienced Medical Customer Service Agent – LVN, LPN, RN, MA, EMT or Prior Military Medic in San Antonio, TX

Are you a compassionate and detail-oriented medical professional looking for a challenging and rewarding role that makes a difference in the lives of America's military service members? Do you possess excellent communication and interpersonal skills, with a passion for delivering exceptional customer service? If so, we invite you to join arenaflex, the nation's largest provider of disability and occupational health examination services, as a Medical Customer Service Agent.

About arenaflex

arenaflex is a company that is PASSIONATE about our country's veterans, UNITED as a team, and INSPIRED to make a difference. We are committed to providing high-quality, timely, and customer-focused medical examination service solutions that honor our core values of integrity, innovation, agility, collaboration, inclusion, and commitment. Our team is dedicated to creating a workplace that celebrates diverse thinking and welcomes contributions from all.

Job Summary

As a Medical Customer Service Agent, you will be the face of arenaflex, interacting with military service members to deliver exceptional customer service at all touch points. You will work in an innovative and agile environment, utilizing new technologies to support our Reserve Health Readiness Program III (RHRP-3), which provides health readiness support services to the military Reserve Components nationwide and Active Duty Components in remote areas.

Key Responsibilities

* Provide high-touch and outstanding service to military service members, responding to their inquiries and concerns in a timely and professional manner

• Download and screen military medical forms and records for accuracy and thoroughness
• Review medical records and determine the necessary/required medical, dental, and behavioral health services needed
• Schedule service members' individual, in-clinic, group, and/or telephonic appointments
• Collaborate with healthcare professionals to ensure seamless delivery of services
• Maintain accurate and up-to-date records of interactions and services provided

Requirements

* Job Levels: + Level 1: 0–1 year experience + Level 2: 1-3 years experience + Level 3: 3-5 years experience

• Must be a U.S. Citizen and be able to obtain a military Common Access Card
• A CURRENT medical certification, such as Registered Nurse (RN), Licensed Vocational Nurse (LVN/LPN), Certified Medical Assistant (CMA), Emergency Medical Technician (EMT), or prior military Medic, Corpsman, Para-rescue, or Health Service Technician
• Certification must be current and remain valid throughout employment
• A High School diploma/GED, or 2 years of relevant experience in lieu of
• The ability to successfully pass a federal background check - National Agencies Check w/ Inquiries (NACI)

Preferred Qualifications

* 1 - 5 years of relevant experience

• Current medical certification, certified Medical Assistant (CMA), Emergency Medical Technician (EMT), or prior military medic, corpsman, pararescue, or health services technician required. Licensed Vocational Nurse (LVN) preferred
• GED or better

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and problem-solving skills
• Proficiency in using technology, including electronic medical records and communication systems
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills, with a focus on delivering exceptional service to military service members

Work Environment and Culture

* Work in an innovative and agile environment, utilizing new technologies to support our Reserve Health Readiness Program III (RHRP-3)

• Collaborate with a team of healthcare professionals to ensure seamless delivery of services
• Participate in ongoing training and professional development to enhance skills and knowledge
• Enjoy a dynamic and inclusive work environment that celebrates diverse thinking and welcomes contributions from all

Compensation and Benefits

* Competitive hourly rate, with opportunities for advancement and professional growth

• Comprehensive benefits package, including health and wellness programs, income protection, paid leave, and retirement
• Opportunities for professional development and continuing education
• A supportive and inclusive work environment that values diversity and promotes work-life balance

How to Apply

If you are a motivated and compassionate medical professional looking for a challenging and rewarding role that makes a difference in the lives of America's military service members, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination and harassment. We are proud to be a VEVRAA Federal contractor and an Equal Opportunity Employer, and we are committed to affirmative action and the creation of a workplace free of discrimination, harassment, and retaliation.

Note

This job description is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. Apply for this job