Experienced Customer Success Representative – Part-time (Remote Opportunity) in Suffolk, VA

Job Summary:

Join arenaflex, a leading food company with a rich history and a commitment to sustainability, as a part-time Customer Success Representative. In this role, you will be responsible for guiding the life cycle of orders, proactively partnering with internal teams, and developing strong relationships with customers. As a Customer Success Representative, you will play a critical role in ensuring customer satisfaction, resolving issues, and promoting increased order size and customer programs. If you are passionate about serving customers with excellence and have a strong ability to make decisions, problem-solve, and communicate effectively, we encourage you to apply.

About arenaflex:

arenaflex is a global food company with a rich history dating back to 1936. We are committed to producing "Good food. Responsibly" and serve as one of the world's leading vertically integrated protein companies. With more than 60,000 jobs globally, we strive to create a fair, ethical, and rewarding work environment. Our people matter, and we offer excellent benefits packages, education benefits, and opportunities for growth and development.

Responsibilities:

* Guide the life cycle of orders from order entry into our system to arrival with the customer

• Proactively partner with Supply Planning and Demand Planning on resolutions when shortages are known
• Collaborate with the transportation team to obtain on-going updates and provide the customer, sales, and broker (where applicable) with timely information
• Handle late/light order approval process for late order requests to process and ship under standard lead time
• Ensure all order management guidelines, such as lead time, order minimums, order cut-off times, late order requests, and changes, are followed to minimize errors and maximize Supply Chain efficiency
• Assist in managing Customer Master Data to ensure customer records are accurate and order entry is not delayed
• Assist the claims department on matters related to incorrect or rejected orders
• Develop strong and trusted relationships with customers through timely and accurate communications
• Manage a high volume of communication/requests, resolving issues in an accurate and timely manner
• Maintain and update documents related to customer accounts
• Conflict resolution: Learn the ability to defuse high-pressure situations and remain solutions-driven
• Host calls with sales, various supply chain partners, and customers when issues/concerns arise
• Promote increased order size, direct plant shipments, and various other customer programs/initiatives
• Individuals will receive accounts slowly into the 6-9 month program
• Smaller and less complicated accounts will slowly be transitioned to individuals into their 6-9 month program
• Learn about the Customer Success MBO's and start to embed in day-to-day work
• DPS – Constantly look for opportunities to direct plant ship orders that are not defaulted
• Increase Truck Weight/Order size
• Full Pallet Improvement – Always reach out to customers to move order quantities to full pallet levels
• OTIF – Avoid fines from customers by filling on time & in full

Qualifications:

* High School Diploma or General Education Degree (GED) and 2+ years' relevant experience, required

• Bachelor's Degree, preferred
• Knowledge of Microsoft Office, Outlook, Excel, and PowerPoint
• Good ability to make decisions and problem-solving account management
• Good written and verbal communication skills
• Ability to accept constructive feedback
• Sound ability to manage conflict
• Must be able to multi-task with many competing day-to-day activities with competing priorities
• Flexibility to adapt to a varied work schedule
• Must be able to maintain a high level of confidentiality
• Ability to work well with others in a fast-paced, dynamic environment
• Ability to be respectful, approachable, and team-oriented while building strong working relationships and a positive work environment
• Requires travel, up to 10% of the time

Benefits and Career Growth Opportunities:

* Competitive hourly rate: $15.87 - $23.40

• Part-time remote opportunity with flexible scheduling
• Opportunities for growth and development in a dynamic and fast-paced environment
• Comprehensive benefits packages, including education benefits
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Opportunities to work with a global team and contribute to a leading food company

Work Environment and Company Culture:

* arenaflex is committed to creating a fair, ethical, and rewarding work environment

• We strive to foster a culture of innovation, teamwork, and customer satisfaction
• Our people matter, and we prioritize their well-being and development
• We offer a range of benefits and programs to support our employees' physical and mental health, financial well-being, and career growth

How to Apply:

If you are passionate about serving customers with excellence and have a strong ability to make decisions, problem-solve, and communicate effectively, we encourage you to apply for this part-time Customer Success Representative role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual, or any other protected group status or non-job characteristic as directed by law. Apply for this job