Experienced Bilingual Customer Service Associate (Remote) – Healthcare Enrollment Support

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a lasting impact. As a Seasonal Bilingual Customer Service Associate (Remote) on our team, you'll play a vital role in providing top-notch support to our customers, helping them navigate the complexities of healthcare enrollment. If you're passionate about delivering exceptional service, have a flair for languages, and are comfortable working in a fast-paced remote environment, we want to hear from you!

About arenaflex

arenaflex is a global leader in providing innovative business process management and technology solutions that enable governments to serve their citizens more effectively. With a rich history dating back to 1975, we've built a reputation for excellence, delivering high-quality services that make a real difference in people's lives. Our team of over 30,000 employees worldwide is committed to helping governments achieve their goals, and we're proud to be a partner to agencies in the United States, Australia, Canada, Saudi Arabia, Singapore, and the United Kingdom.

Job Summary

As a Seasonal Bilingual Customer Service Associate (Remote), you'll be responsible for delivering exceptional customer service to our clients, providing accurate and timely information about healthcare enrollment options. You'll work closely with our team to ensure that our customers receive the support they need to make informed decisions about their healthcare plans. This is an exciting opportunity to join a dynamic team, develop your skills, and make a real difference in people's lives.

Key Responsibilities

* Handle customer service inquiries and problems via the telephone, email, and chat, providing knowledgeable and courteous responses to customers in a professional manner.

• Use computerized systems for tracking, information gathering, and troubleshooting to resolve customer issues efficiently.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff as needed.
• Assist customers with locating information needed to make their healthcare plan decisions.
• Refer calls to other agencies as specified in the training and work instruction documents.
• Maintain up-to-date knowledge of OPM regulations and policies as they apply to healthcare enrollment.
• Report problems that occur via the online system so they can be addressed by the appropriate parties.
• Respond to telephone, email, and chat inquiries within the set departmental staffing and time parameters.
• Perform light data entry and clerical duties as defined in the training and work instruction documents.
• May be required to work scheduled holidays and overtime as needed.

Requirements

* High School diploma or equivalent required.

• Minimum six (6) months customer service experience required.
• Must be able to speak and read English and Spanish clearly, professionally, and fluently.
• Must be able to type a minimum of 20 WPM.
• Ability to effectively work within established contractual turnaround times required.
• Must have demonstrated excellent interpersonal and organizational skills.
• Proven ability to work as a member of a team.

Home Office Requirements

* Hardwired internet (ethernet) connection.

• Internet download speed of 25mbps single user/50mbps shared and 5mbps (10 preferred) upload or higher required.
• Private work area and adequate power source.
• All equipment will be provided by arenaflex (laptop and headset).

Security Clearance

* Security clearance required; position contingent upon ability to obtain successful MRPT clearance.

• Must be able to pass a government background check.

Benefits

* Competitive hourly rate of $17.82 per hour.

• Opportunity to work in a dynamic and supportive team environment.
• Professional development and growth opportunities.
• Flexible remote work arrangement.
• Comprehensive training program to ensure your success in the role.

What We Offer

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed. As a Seasonal Bilingual Customer Service Associate (Remote), you'll be part of a team that's passionate about delivering exceptional customer experiences and making a real difference in people's lives.

How to Apply

If you're passionate about delivering exceptional customer service, have a flair for languages, and are comfortable working in a fast-paced remote environment, we want to hear from you! Apply now to join our team as a Seasonal Bilingual Customer Service Associate (Remote) and take the first step towards a rewarding and challenging career with arenaflex. Apply Now

Equal Employment Opportunity

arenaflex is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status. We're committed to creating a workplace that's inclusive, diverse, and supportive, and we welcome applications from candidates who share our values.

Pay Transparency

arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply for this job