Experienced Customer Success & Operations – Part-Time Remote Paid Internship (Fall 2023 & Winter 2024) in Brooklyn, NY

At arenaflex, we're passionate about revolutionizing the sports recruiting landscape, connecting athletes, clubs, events, and college coaches in the recruiting process. As a leading sports recruiting network, our platform is trusted by top sports organizations, including the IWLCA, IMLCA, NFHCA, and Junior Volleyball Association. Every year, millions of connections are made on our network, resulting in commitments to the best academic and athletic institutions. As an equal opportunity employer, arenaflex embraces diversity and equal opportunity on our team. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive our team is, the better we can serve all student-athletes, as well as their families and coaches, who are pursuing their dreams.

About Our Intern Program

We're excited to offer a number of remote positions for a paid part-time fall and winter internship (compensation and credits earned). As an intern with arenaflex, you'll have the opportunity to work in a start-up environment and tackle real-world business challenges. Our internship program is designed to allow you the freedom to explore each department within our company and get real, hands-on experience with each member of our team. We're looking for innovative and proactive interns who are ready to hit the ground running.

Customer Success & Operations – Paid Internship

As a Customer Success & Operations intern, you'll work directly with our Customer Success team to ensure our customers have a memorable and seamless experience with arenaflex. You'll troubleshoot customer issues using premium technology solutions to manage live chat, ticketing, and inbound telephone inquiries. You'll learn the ins and outs of our product, develop problem-solving skills, and hone your inbound sales skills to improve the overall arenaflex brand. Additionally, you'll aid in the operational efforts during the company's largest B2B renewal season. If you're interested in roles in Account Management, Customer Success, or Business Operations, this opportunity will give you direct exposure to these functions. This internship runs from Monday, October 9th to Friday, February 2nd. Our internship for Fall and Winter 2023 can be entirely remote or we have a WeWork in New York City that is open for hybrid or full in-office work.

Key Responsibilities:

* Work directly with our Customer Success team to ensure customer satisfaction and retention

• Troubleshoot customer issues using premium technology solutions
• Learn the ins and outs of our product and develop problem-solving skills
• Hone your inbound sales skills to improve the overall arenaflex brand
• Aid in the operational efforts during the company's largest B2B renewal season
• Collaborate with cross-functional teams to drive business growth and customer success

Requirements:

* Currently enrolled in an undergraduate or graduate program

• Enthusiasm for sports and the recruiting process
• Customer Service or Sales experience preferred (not required)
• Solid analytical thinker with excellent written and verbal communication skills
• Ability to quickly identify the source of and solution to a problem
• Ability to understand our user's needs and communicate our value proposition

Preferred Qualifications:

* Experience with customer success or account management

• Familiarity with salesforce or other CRM software
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to learn quickly and adapt to new situations

Career Growth Opportunities and Learning Benefits:

As an intern with arenaflex, you'll have the opportunity to learn from experienced professionals and gain hands-on experience in a start-up environment. You'll work on real-world business challenges and develop skills that will prepare you for a successful career in customer success, account management, or business operations.

Work Environment and Company Culture:

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our company culture is collaborative, innovative, and fast-paced, with a focus on driving business growth and customer success.

Compensation, Perks, and Benefits:

* $15 per hour compensation

• Opportunity to earn credits towards your undergraduate or graduate program
• Flexible remote work options or hybrid in-office work
• Collaborative and dynamic work environment
• Opportunities for career growth and professional development

How to Apply:

If you're a motivated and enthusiastic individual with a passion for sports and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're a great fit for this role. We can't wait to hear from you!

Apply Now:

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Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Apply for this job