Experienced Customer Experience Banker – Glendale Branch
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Experience Banker in our Glendale branch, you'll play a vital role in helping our customers achieve their financial goals while fostering a welcoming and inclusive team environment. Our branch colleagues have the opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.
About arenaflex
arenaflex is a leading financial institution dedicated to providing innovative banking solutions that meet the evolving needs of our customers. With a strong presence in the community, we're committed to building lasting relationships with our customers and partners. Our mission is to empower our customers to achieve financial freedom, and we're seeking talented individuals like you to join our team.
Job Summary
As a Customer Experience Banker, you'll be a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. You'll process customer transactions accurately and efficiently while providing exemplary customer service.
Key Responsibilities
* Provide excellent customer service and effectively resolve customer issues
- Be proficient in understanding and educating customers on consumer deposit products
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
- Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
- Adhere to all operational, security, risk, and regulatory policies and procedures
- Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
- Perform other duties as assigned
Basic Qualifications
* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
- Bachelor's Degree is also acceptable
Preferred Qualifications
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
- Cash handling skills
- Comfort with technology such as mobile services and online banking services
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our Glendale branch is a welcoming space where you'll have the opportunity to share ideas, collaborate with colleagues, and make a real impact on our customers' lives. We're proud to offer a tobacco-free hiring practice and an equal opportunity employer status.
Flexible Work Arrangements
arenaflex is combining the best of both worlds: in-office and work-from-home arrangements. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation and Benefits
arenaflex offers a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our employees' well-being. We're proud to offer a comprehensive benefits program that includes medical, dental, and vision coverage, as well as a 401(k) plan with a company match.
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Our employees have the opportunity to move into leadership roles, specialize in a particular area, or pursue new challenges and opportunities.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for this job We look forward to welcoming you to the arenaflex team! Apply for this job