Experienced Crisis Counselor – Chat & Text Services for arenaflex's Suicide Prevention Center

At arenaflex, we're dedicated to providing compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. Our team is passionate about creating a future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. We're seeking an experienced Crisis Counselor to join our team as a Chat & Text Counselor for our Suicide Prevention Center. As a Crisis Counselor, you will play a critical role in delivering compassionate and effective support during moments of crisis. You will provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services, operating in a fully remote capacity with an option to work on-site.

About arenaflex

arenaflex is a national leader in whole-person mental health, crisis care, and substance use services since 1942. We are a nonprofit organization providing care to about 270,000 people annually across our programs. arenaflex has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make arenaflex's work possible.

Primary Duties

As a Chat & Text Counselor, you will be responsible for:

• Offering crisis-counseling services via chat and text
• Completing risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors
• Serving as a mandated reporter in cases of suspected abuse or neglect
• Being familiar with resources and providing information and referrals to visitors as appropriate
• Maintaining accurate and detailed chat/text reports. Documentation must be completed in real time
• Completing 1.5 chats/texts per hour (on average)
• Fulfilling continuing education requirements as requested or required for the agency and the Suicide Prevention Center program
• Assisting in the training process of new counselors
• Participating in community outreach events such as resources tables and presentation about suicide prevention as needed
• Attending routinely scheduled meetings for the Suicide Prevention Center

Position Requirements

To be successful in this role, you will need to possess:

• A high school Diploma or equivalent
• Be 18 years of age or older
• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace
• Be empathetic, flexible, and adaptable to varying situations
• Have open availability and flexibility to work within the Chat/Text program’s operating hours, including weekends and holidays
• Be reliable and able to adhere to schedules based upon Chat/Text program needs
• Complete yearly trainings as required by Lifeline
• Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage
• Possess strong interpersonal skills and can positively interact with others
• Have outstanding communication skills with the ability to engage any individual regardless of background
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines
• Goal-oriented team player with strong experience working in large and complex systems
• A commitment to team objectives and arenaflex philosophies
• Successfully pass our pre-employment screening, including a background check and live scan fingerprinting

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

arenaflex provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

* Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

• Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.
• Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.
• Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
• Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.
• Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• $24.00 per hour with a $3.00 overnight differential
• Opportunities for career growth and professional development
• A comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to a 401(k) retirement plan

How to Apply

If you are passionate about creating a future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and equitable work environment that values diversity, equity, and inclusion. Don't miss this opportunity to join our team and make a meaningful impact on the lives of individuals and families in need. Apply now to become a part of arenaflex's mission to provide compassionate mental health, substance use, and suicide prevention services to all. Apply for this job