Experienced Full Stack Customer Support Associate – Bilingual (arenaflex Starlink)
At arenaflex, we're revolutionizing the way people connect with the world. Our innovative satellite constellation, Starlink, is set to deliver low-latency broadband internet to every corner of the globe. As a key member of our Customer Support team, you'll be the face of arenaflex to our customers, ensuring they have an exceptional experience with our cutting-edge technology.
About arenaflex
arenaflex is a pioneering company that's pushing the boundaries of space exploration and technology. Founded under the belief that humanity's future lies among the stars, we're actively developing the tools to make this vision a reality. With a strong focus on innovation and customer satisfaction, we're creating a new era of connectivity and exploration.
Job Summary
We're seeking an experienced and bilingual Customer Support Associate to join our Starlink team. As a key member of our support team, you'll be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with internal teams to improve our support processes. If you're a problem-solver with a passion for customer satisfaction, we want to hear from you.
Responsibilities
* Triage and resolve customer issues across multiple channels (digital, voice, etc.)
- Provide technical support to customers using hardware, software, and network expertise
- Surface product, process, and training issues by pairing quantitative and qualitative methods
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
- Create and maintain an internal knowledge base and help center collateral
- Work closely with customers to understand their needs and provide tailored solutions
- Develop and maintain a deep understanding of arenaflex's products and services
- Stay up-to-date with industry trends and emerging technologies
Key Qualifications
* High school diploma or equivalency certificate
- 1+ years of experience in a front-line customer support role
- Fluency in English and one of the following languages: Arabic, Azerbaijani, Croatian, Czech, Dutch, French, Georgian, German, Greek, Hebrew, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Swahili, Tagalog, Turkish, and/or Ukrainian
- Excellent problem-solving and sleuthing skills
- Excellent written and verbal communication skills
- Excellent empathy, active listening, and resiliency skills
- Strong attention to detail and time management skills
- Willingness and ability to flex weekend and night shift hours as needed to support our growth
Preferred Skills and Experience
* Experience in a training, learning and development, analytics, service design, vendor management, or content management role
- Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
- Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
- Experience working with customers in a fast-paced, dynamic environment
- Familiarity with arenaflex's products and services
Additional Requirements
* Must be available to work scheduled shifts, including holidays
- Must be available to work overtime hours and/or weekends as needed
- This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
- After 1 week of classroom training, must be available to work 10 hours a day on one of the following shifts:
+ Shift Alpha: Sunday - Thursday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
Compensation and Benefits
* Pay range: Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour
- Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience
- Comprehensive medical, vision, and dental coverage
- Access to a 401(k) retirement plan
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- Various other discounts and perks
- 3 weeks of paid vacation and eligibility for 10 or more paid holidays per year
ITAR Requirements
* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
How to Apply
If you're a motivated and customer-focused individual with a passion for technology, we want to hear from you. Apply now to join our team and be a part of arenaflex's mission to revolutionize the way people connect with the world. Apply for the job now! Apply for this job Apply for this job