Experienced Full Stack Healthcare Customer Service Representative – Remote Healthcare Solutions

Join arenaflex, a leading provider of mission-critical services and solutions, in creating exceptional outcomes for our clients and the millions of people who count on them. As an Experienced Full Stack Healthcare Customer Service Representative, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About arenaflex

arenaflex is a dynamic and innovative company that delivers cutting-edge solutions to Fortune 100 companies and over 500 governments. Our team is passionate about making a real impact in people's lives, and we're looking for like-minded individuals to join us on this journey. With a culture that appreciates ideas and new ways of thinking, we offer a unique opportunity for growth and development.

Job Summary

We are seeking an Experienced Full Stack Healthcare Customer Service Representative to join our remote team. As a key member of our healthcare solutions team, you will be responsible for providing exceptional customer service to our clients, resolving complex problems, and delivering comprehensive solutions to healthcare-related calls. If you have a passion for helping others, natural empathy, and a determination to deliver outstanding results, we encourage you to apply.

Responsibilities

As an Experienced Full Stack Healthcare Customer Service Representative, your key responsibilities will include:

• Managing a steady volume of incoming calls regarding Benefits from members, providers, and employer groups
• Explaining and clarifying plans' policies and procedures
• Actively attempting to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system
• Investigating verbal complaints concerning billing, claims, or service rendered
• Escalating complaints of service failures to designated departments for investigation
• Maintaining current knowledge of Member Services policies and procedures
• Performing other work-related duties as assigned

Requirements

To be successful in this role, you will need to possess the following qualifications and characteristics:

• High school diploma, GED, or college degree
• At least 1 year of Call Center experience (preferably in the healthcare industry)
• 1 year of face-to-face customer service experience
• Knowledge of and prior experience in the Dental, Medical, or Managed Care industry (preferred)
• Self-motivation, resourcefulness, detail-oriented, sense of accountability, and ability to work as a team player
• Strong skills in organizational, time management, written and verbal communication, analytical, and problem-solving
• Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
• Effective communication skills over the phone
• Ability to deal with problems involving several concrete variables in standardized situations
• Successful completion of background check

Preferred Qualifications

* Experience working in a remote call center environment

• Familiarity with healthcare-related software and systems
• Strong knowledge of healthcare policies and procedures
• Certification in customer service or a related field

Equipment and Workspace Requirements

* We provide all equipment (computer, monitor, mouse, keyboard, headset, Ethernet cord, power cables)

• You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through)
• You must be able to hardwire your work computer directly to your home modem via Ethernet
• Ensure the available connection meets the minimum bandwidth requirements to perform your job function
• Satellite internet and wireless internet are not acceptable
• You must have a distraction-free and secure work environment (workspace must be clutter-free, free of distractions, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

Training and Development

* Successful completion of a mandatory paid training program with 100% attendance

• Training is 5 weeks classroom and 2 weeks nesting
• Ongoing training and development opportunities to enhance your skills and knowledge

Compensation and Benefits

* Competitive hourly rate of $16.00

• Medical, dental, and vision benefits available on the 1st day of employment
• Paid time off is accrued after 180 days (about 6 months) of employment
• Opportunities for career growth and advancement

Work Environment and Culture

* Remote work environment with flexible scheduling

• Collaborative and dynamic team culture
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

How to Apply

The application process will take less than 20 minutes and includes everything required to be considered. To apply, please visit our website and follow these steps: 1. Apply to the role and provide your basic profile information (2 minutes) 2. Answer prescreens questions to ensure you meet the minimum requirements for the role (3 minutes) 3. Complete a typing test (2 minutes) You will need a keyboard. 4. Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes).

Important

It is essential that you complete the application in a timely manner to be considered for the role. If you do not have a computer, you may use a local library, shipping store, or search for "public computers near me."

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .

Health and Safety

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job