Experienced Customer Experience Banker – Detroit, MI Branch Banking Role

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. Our branch banking roles offer a welcoming and inclusive team environment where you're empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker at arenaflex, you'll be a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services.

About arenaflex

arenaflex is a leading financial institution committed to providing innovative banking solutions that meet the evolving needs of our customers. With a strong presence in the Detroit community, we're dedicated to building long-term relationships with our customers, employees, and partners. Our mission is to empower our customers to achieve their financial goals, and we're looking for talented individuals like you to join our team.

Key Responsibilities

As a Customer Experience Banker at arenaflex, you'll be responsible for:

• Providing excellent customer service and effectively resolving customer issues
• Being proficient in understanding and educating customers on consumer deposit products
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhering to all operational, security, risk, and regulatory policies and procedures
• Demonstrating acumen in sales, customer service, relationship management, banking, communication, and presentation
• Other duties as assigned

Essential Qualifications

* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role

• Bachelor's Degree preferred

Preferred Qualifications

* 1 year or more in customer service in banking, financial services, or goal-driven retail sales

• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong sales and customer service skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in Microsoft Office and other banking software
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Banker, you'll have opportunities to:

• Develop your skills and knowledge through ongoing training and development programs
• Take on new challenges and responsibilities as you grow in your role
• Collaborate with other teams and departments to drive business results
• Participate in our mentorship program to receive guidance and support from experienced colleagues

Work Environment and Company Culture

Our branch banking roles offer a welcoming and inclusive team environment where you'll be empowered to help our customers achieve their financial goals. As a Customer Experience Banker, you'll work in a fast-paced environment with a focus on delivering exceptional customer experiences. We're committed to building a diverse and inclusive workplace where everyone feels valued and respected.

Compensation, Perks, and Benefits

As a Customer Experience Banker at arenaflex, you'll receive:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and cover letter to our online application system. We can't wait to hear from you! Apply for this job Apply for this job