Experienced Full Stack Healthcare Customer Service Representative – Remote Healthcare Support Team

At arenaflex, we're dedicated to delivering exceptional outcomes for our clients and the millions of people who count on them. As a key member of our remote healthcare support team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Join Our Team of Healthcare Heroes

Are you passionate about helping others? Do you enjoy solving complex problems and delivering solutions? We're looking for individuals with a natural empathy and a determination to deliver comprehensive solutions to healthcare-related calls. As a remote healthcare customer service representative, you'll be part of a team that makes a real impact in people's lives.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're committed to creating exceptional outcomes for our clients and the millions of people who count on us. Our team is passionate about innovation, collaboration, and making a difference in the lives of others.

Responsibilities

As a remote healthcare customer service representative, you'll be responsible for:

• Managing a steady volume of incoming calls regarding benefits from members, providers, and employer groups
• Explaining and clarifying plans' policies and procedures
• Actively attempting to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system
• Investigating verbal complaints concerning billing, claims, or service rendered
• Escalating complaints of service failures to designated departments for investigation
• Maintaining current knowledge of Member Services policies and procedures
• Performing other work-related duties as assigned

Requirements

To be successful in this role, you'll need:

• High school diploma, GED, or college degree
• At least 1 year of call center experience (preferably in the healthcare industry)
• 1 year of face-to-face customer service experience
• Knowledge of and prior experience in the dental, medical, or managed care industry (preferred)
• Strong skills in organizational, time management, written and verbal communication, analytical, and problem-solving
• Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
• Effective communication skills over the phone
• Ability to deal with problems involving several concrete variables in standardized situations
• Successful completion of a background check
• A home internet connection with a minimum speed of 10 Download and 3 Upload Speed
• A distraction-free and secure work environment

Training and Support

As a remote healthcare customer service representative, you'll receive comprehensive training and support to ensure your success. Our training program includes:

• 5 weeks of classroom training
• 2 weeks of nesting (on-the-job training)
• Ongoing coaching and feedback
• Access to our knowledge base and resources

Benefits and Perks

As a member of our team, you'll enjoy:

• Competitive pay rate of $16 per hour
• Medical, dental, and vision benefits available on the 1st day of employment
• Paid time off accrued after 180 days (about 6 months) of employment
• Opportunities for career growth and advancement
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance

Application Process

The application process is quick and easy. Simply:

• Apply to the role and provide your basic profile information (2 minutes)
• Answer prescreening questions to ensure you meet the minimum requirements for the role (3 minutes)
• Complete a typing test (2 minutes)
• Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Important

Please note that we're currently not hiring in the following geographies:

• States: AK, CA, HI, MA, IL, MT, NY, WA, CT
• Metro Areas: MN- Minneapolis, IL- Chicago, NY – NYC
• OR - Portland, MD - Montgomery County, WA- Seattle, Washington DC, CO (only the city of Denver)

Join Our Team Today

If you're passionate about making a difference in people's lives and are looking for a challenging and rewarding career opportunity, apply now to become a remote healthcare customer service representative at arenaflex. Apply for the job now! Apply for this job Apply for this job