Experienced Customer Identity & Access Management Technical Advisor – Secure Guest Identity and Prevent Fraud

At arenaflex, we're dedicated to delivering True Hospitality for Good, making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world. As a leading hotel group, we're seeking an experienced CIAM (Customer Identity & Access Management) Technical Advisor to play a key role in securing guest identity and preventing fraud within the CIAM landscape. This role focuses on advising strategy, security, and implementation of CIAM solutions, ensuring compliance with industry standards, and enhancing fraud detection and prevention capabilities.

Your Day-to-Day:

As a CIAM Technical Advisor at arenaflex, you'll collaborate with cross-functional teams (security, architecture, engineering, fraud, compliance) to develop CIAM roadmaps and security enhancements. You'll provide technical advisory services for CIAM strategy, fraud prevention, and risk-based authentication. You'll work across multiple business and technical partner relationships to implement security best practices, industry regulations (GDPR, CCPA), and business objectives. Some of your key responsibilities will include:

• Designing, architecting, and implementing the modernization of access management for our guests, partners, and API solutions, with particular focus on user experience.
• Driving the adoption of modern authentication mechanisms (OAuth 2.0, OpenID Connect, FIDO2, WebAuthn) to improve security and user experience.
• Designing, architecting, and implementing anti-fraud technologies across multiple areas including credit card and account registration.
• Working to improve the resiliency and scalability of our platform ecosystem with support partners.
• Supporting Decentralized Identity (DID) and self-sovereign identity initiatives for improved user control and compliance.

What We Need From You:

To succeed in this role, you'll need:

• 8+ years in IAM, CIAM, or security roles with a focus on fraud prevention.
• Deep knowledge of OAuth, OIDC, SAML, and identity-proofing mechanisms.
• Experience with SAP CDC (Gigya) is preferred, CIAM platforms like Okta, Ping, Auth0, or ForgeRock are considered.
• Strong background in fraud detection, bot mitigation, and risk-based authentication.
• Understanding of cryptographic principles, token security, and identity governance frameworks.
• Demonstrated ability to align CIAM security with business needs and compliance requirements.

Location and Work Environment:

This role is based in Atlanta, GA, and offers a hybrid work arrangement, with 3 days a week in the office. At arenaflex, we value flexibility and balance, and we recognize that every role is different. Our leaders work with teams to determine how and when they collaborate, and we provide a wide range of benefits designed to help you live your best work life.

About Us:

At arenaflex, we're committed to creating inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance, and we're dedicated to welcoming everyone and creating a workplace where everyone feels valued and respected.

Benefits and Perks:

As an arenaflex employee, you'll enjoy a comprehensive package of benefits, including:

• Competitive salary range ($58,834 to $150,000)
• Bonus pay (as applicable)
• Comprehensive benefits package, including paid time off, medical/dental/vision insurance, 401K, and other benefits
• Room discounts across our many properties
• Recharge days and volunteering days throughout the year
• Support for your wellbeing through our myWellbeing framework

Why Join arenaflex?

At arenaflex, we're passionate about delivering True Hospitality for Good, and we're committed to creating a workplace where everyone feels valued and respected. We're a hospitality business at our core, and we value connections and being together. We believe that every role is different, and we're committed to supporting our colleagues in their careers and personal lives. If you're passionate about CIAM, security, and fraud prevention, and you're looking for a challenging and rewarding role in a dynamic and inclusive workplace, we'd love to hear from you. Apply now to join our team and be part of the journey to deliver True Hospitality for Good.

Apply Now:

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