Experienced Full Stack Product Manager – LLM & Chat, arenaflex

At arenaflex, we're revolutionizing the way we interact with technology and each other. As a pioneer in the field of artificial intelligence and machine learning, we're seeking an innovative and visionary Product Manager, Technical (PM-T) to lead our chat platform, LLM applications, and roadmap initiatives. In this pivotal role, you'll partner closely with our Technical Program Manager to transform customer support through AI/ML solutions that anticipate customer needs and redefine industry standards.

About arenaflex

arenaflex is a leading innovator in the field of AI and ML, dedicated to transforming customer experiences through strategic application of technology. Our team of passionate problem-solvers is committed to redefining industry standards for customer support by leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support. We're a company that values customer privacy, security, and product expertise, and we're looking for like-minded individuals to join our team.

Key Job Responsibilities

As a Product Manager, Technical (PM-T) at arenaflex, you'll be responsible for:

• Strategic Vision & Roadmap Development: Define and own the product vision, strategy, and roadmap for the chat platform and all LLM applications across arenaflex.
• LLM Integration: Drive the development and integration of large language models (LLMs) into customer support workflows, enhancing agent capabilities and customer self-service.
• Cross-Functional Leadership: Collaborate with engineering, data science, design, and customer support teams to deliver cohesive, intuitive LLM-powered experiences.
• Technology Selection: Evaluate, and implement appropriate LLM technologies, frameworks, and approaches that align with business goals and customer needs.
• Data-Driven Decision Making: Define success metrics, analyze performance data, and make strategic adjustments to optimize user experiences and business outcomes.
• User-Centric Design: Ensure all chat and LLM features meet customer needs through rigorous user research and testing.
• Technical Specifications: Create detailed technical product requirements and documents that bridge business needs with engineering and Data Science implementation and planning.

A Day in the Life

As a Product Manager, Technical (PM-T) at arenaflex, you'll have the opportunity to:

• Lead product discovery sessions to identify customer pain points and opportunities for LLM-powered solutions.
• Collaborate with engineering leads to refine technical approaches for implementing conversational AI features.
• Review performance metrics of existing LLM applications and recommend enhancements.
• Present product roadmap updates to leadership, showcasing impact on customer satisfaction and operational efficiency.
• Work with your TPM partner to ensure seamless execution of the product vision across multiple workstreams.
• Engage with data science teams to improve LLM model performance and accuracy.
• Partner with Blink stakeholders to align on shared LLM initiatives and ensure consistent implementation.

About the Team

You'll join arenaflex's innovative product team, dedicated to transforming customer experiences through strategic application of technology. Our team is passionate about problem-solving and committed to redefining industry standards for customer support. We're a company that values customer privacy, security, and product expertise, and we're looking for like-minded individuals to join our team.

Essential Qualifications

* 5+ years of product or program management, product marketing, business development, or technology experience.

• Experience with feature delivery and tradeoffs of a product.
• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.
• Experience with end-to-end product delivery.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Preferred Qualifications

* Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.

• Experience in building and driving adoption of new tools.

Skills and Competencies

* Strong technical product management skills, with experience in AI/ML and chat platforms.

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and make strategic decisions.
• Experience with agile development methodologies and version control systems.
• Strong understanding of cloud-based technologies and infrastructure.
• Experience with data-driven decision making and metrics analysis.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• Access to cutting-edge technology and tools.
• Opportunities to work on high-impact projects and initiatives.
• Collaborative and dynamic work environment.
• Opportunities for career growth and advancement.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) matching program.
• Paid time off and holidays.

Work Environment and Company Culture

arenaflex is a company that values innovation, collaboration, and customer satisfaction. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' needs. We offer a range of benefits and perks, including:

• Flexible work arrangements and remote work options.
• On-site fitness center and wellness programs.
• Access to on-site childcare and education programs.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) matching program.
• Paid time off and holidays.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base salary ranging from $136,100/year to $235,200/year, depending on location and experience.
• Equity and stock options.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) matching program.
• Paid time off and holidays.
• Flexible work arrangements and remote work options.
• On-site fitness center and wellness programs.
• Access to on-site childcare and education programs.

Conclusion

If you're a visionary product manager with a passion for AI/ML and customer support, we want to hear from you. Join our team at arenaflex and help us redefine the future of customer support. Apply now and take the first step towards a career that's full of innovation, collaboration, and customer satisfaction. Apply for this job